Re: This is what we are up against now!!!!
Amazon is on the warpath right now as far as removing counterfeits goes. It started right after they banned any DVD sales by sellers who are not pre-approved. In the current environment, being able to fight a counterfeit claim is super-difficult.
Typically, from what I have heard from many users is that rather than banning an account, they will cancel an item listing of they get complaints that it is counterfeit. If you get three or more items removed, then the chances of losing the account go up dramatically. Some say that it happens on the fourth complaint, although I have not been able to verify that.
In the case of the OP, I would write an email describing the situation in detail. Stick to FACTS, leave your emotions out of it! Let the email sit for a day or two. Then read it again and make any changes you feel are necessary. The waiting time is IMPORTANT because you want to clear it out of your mind before you try to re-evaluate it. I would say waiting until the next day is the absolute MINIMUM.
Then, when you are satisfied that you email is as good as it can be, email it to jeff@amazon.com - dealing with the normal staff at Amazon is not going to do anything. By sending the email to Jeff, his staff will look at it and probably pass it on to a manager in Seller Performance for an actual decision not made by a fixed set of inflexible rules.
There are no guarantees, of course, but that is what I would do in your situation.
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