Hello, today I got this email from ebay:
After reviewing your eBay account, it looks like you haven’t followed our Medical and Prescription Items policy. We understand that you may not have been aware of this policy or that this may have been an oversight, so we're including some policy information to help you with your future listings. We also had to take the following actions:
- Listings that didn't follow eBay guidelines have been removed. A list of removed items is available further down in this email.
- We have credited all associated fees except for the final value fee for your listing(s).
Medicines, steroids, and other pharmaceutical items that require a prescription from a doctor, dentist, optometrist, or veterinarian aren't allowed on eBay. This includes listings containing links to websites that sell or promote the sale of such medicines.
For more information on this policy, go to:
Medicine and healthcare products policy
We appreciate that you have selected eBay to list your item; however, please understand that you listed products with a labelling which is not in English, this breaches eBay's policy. Kindly note, eBay does not permit any prescription medicine or product that has non-English labelling as we need to verify the product with respective country laws where it is offered. Hence we request you to list only those products that are not prescription medicine and the labelling is in English, also the listing must display the ingredients in the images. We ask for your co-operation in this regard. I?ve noticed that this is the first time you breached eBay policy; To avoid any inconvenience in future, we'd appreciate if you go through our help pages before listing any such items.
Please take a moment to familiarise yourself with this information and be sure that your current and future listings follow these guidelines. If they don’t, they'll be removed and we may, at our sole discretion, decide not to refund your fees. It could also result in additional actions, including loss of buying and selling privileges on eBay.
If you have any more questions, contact us:
http://ocsnext.ebay.co.uk/ocs/cusr?q...main=email1384
Basically it is saying that my items were removed because I sell medicine that requires prescription and labels are not in english language.
The truth is, that none of those items require prescription, I just merely buy them at the local drug stores, but yes, they are in russian language.
I called them and what I found out, is that they removed them, because it really is not in english language and according to them some buyers do not understand the labels. I do not know if they buyers have complained about that, because my ebay feedback score is 100%, or ebay decided that themselves.
Either way, those items that were removed, are my precious and popular ones, that are usually on demand, so is there any way I could still sell them?
As I said it before they do NOT require a prescription.
Thank you for your answers!!