Serious Amazon Selling Account Issue

james929 · #1 12-05-2015

Hi Guys,

I'm currently having a serious issue on Amazon.

I have an account where I can't seem to log into it: when I try and log in it says the below:

There was a problem with your request
There was an error with your E-Mail/Password combination. Please try again.

Its not a browser or cache issue. I have tried a different browser too and deleted the history. I phoned up support and they said the account is on hold due to 'some billing issue' - no idea what they are on about but they said an account specialist will get back to me within 24 hours.

From reading online I fear the account has been closed unfairly. All our metrics are perfect and it just doesn't make sense. I have 100% positive feedback -ODR is under threshold etc

It can't be a linking issue either because I currently don't have any other accounts and never have needed too at the moment. I have never been banned before and this is my first and only account too.

The only issue I can think of is that a lot of orders have reached customers late recently due to xmas etc so they might think we havent sent the orders out.

I have over £25,000 stuck in the account and am extremely worried - have no idea what to do.

I have emailed seller performance UK and the MD office..

any help would be much appreciated..I fear legal action would be costly. I havent received any emails from Amz about what is going on either..

Kristy · #2 12-05-2015

If this is your legit account and not stealth then legal action will be necessary if Amazon is not behind over to assist you with the matter.

X mas is the best and worst time for stealth Amazon sellers.

james929 · #3 12-05-2015

Quote:

Originally Posted by Kristy

If this is your legit account and not stealth then legal action will be necessary if Amazon is not behind over to assist you with the matter.

X mas is the best and worst time for stealth Amazon sellers.

thanks for letting me know. ye its my first and only account with real details of myself and company.

I am currently looking into legal options now - I find Amazon's behaviour disgraceful and no-one is safe selling.

I was looking previously into how to create a stealth account as I have read similar nightmare stories online but I just can't believe this has happened.

oompaloompa · #4 12-05-2015

the late orders, this seems unlikely to have caused this, unless it is severe or you are a repeat offender who has been under review for it before.....

you are right, it is disgraceful - it is theft, stealth account or not....

james929 · #5 12-05-2015

Quote:

Originally Posted by oompaloompa

the late orders, this seems unlikely to have caused this, unless it is severe or you are a repeat offender who has been under review for it before.....

you are right, it is disgraceful - it is theft, stealth account or not....

thanks for replying - the orders were all marked as dispatched on time - its just one package was apparently left at the courier depot by mistake for a few days which caused a number of customers to receive their items late but most have arrived now

Is is possible the account was blocked or on hold because I reset the password 3 times because i couldn't login or is it likely the account has been closed?

Does anyone have a contact at amazon or an account manager - I would be really grateful!

oompaloompa · #6 12-05-2015

exactly, from what you have described, my sense tells me there is another reason for this...blocked login, possibility....

there are some real az experts in this section that should be along within the next few days and see the thread, so you will get some more advice there, stay with us.....

Shadowmoe7 · #7 12-05-2015

bad news its gone
prob banned/deleted for good
you can email them but i have had no luck

james929 · #8 12-05-2015

Quote:

Originally Posted by oompaloompa

exactly, from what you have described, my sense tells me there is another reason for this...blocked login, possibility....

there are some real az experts in this section that should be along within the next few days and see the thread, so you will get some more advice there, stay with us.....

I hope its a blocked login issue rather than deleted account because there is 100% no reason to delete it. I have done nothing wrong.

I reset the password 3 times because I couldn't login so there could be a 5% chance the account is locked out due to them thinking it may have been hacked but I dont know if its that issue or if the account was closed before this.

Cant believe this has happened with over £25k in the account - its pure theft!!

oompaloompa · #9 12-05-2015

so the reason you did the password resets was because you could not login? ok in that case the login probably had already been blocked. What I thought you meant is you forgot your own password and then did the resets and they thought it was a hack....

the billing issue - you cannot think of what that could be about?

have you used another persons computer or logged in at a public place? maybe you were linked to someone else unwittingly....

Lucifer · #10 12-05-2015

have you tried in different browser?

james929 · #11 12-05-2015

Quote:

Originally Posted by oompaloompa

so the reason you did the password resets was because you could not login? ok in that case the login probably had already been blocked. What I thought you meant is you forgot your own password and then did the resets and they thought it was a hack....

the billing issue - you cannot think of what that could be about?

have you used another persons computer or logged in at a public place? maybe you were linked to someone else unwittingly....

Ye I did the password resets because I couldn't log in - so did that three times with no luck. ye I'm hoping that they thought it was a hack but its unlikely if I couldn;t log in before hand.

There is no billing issue and I've read elsewhere thats what the customer support say and someone had their account closed with this 'set line'

I've only logged in on my computer on my private home wifi - it all seems extremely odd - there are no other accounts in my house 100%

james929 · #12 12-05-2015

Quote:

Originally Posted by Lucifer

have you tried in different browser?

yes - tried different browser - different everything - on the phone they said the account is on hold and an investigation specialist will get back to me in 24 hours..(which I doubt will happen).

oompaloompa · #13 12-05-2015

are any of your goods at all questionable, eg. a rights owner issue.
complaints or reports that you know of.
most people on here who have had account closure, whether eb or az, know the reason...
you might be a rare one that has not got a clue....

anyway, wait for more replies they will be forthcoming....

james929 · #14 12-05-2015

Quote:

Originally Posted by oompaloompa

are any of your goods at all questionable, eg. a rights owner issue.
complaints or reports that you know of.
most people on here who have had account closure, whether eb or az, know the reason...
you might be a rare one that has not got a clue....

anyway, wait for more replies they will be forthcoming....

ye all the products are legit ones like books and games like ps4, wii etc. I was only selling 300 products too but getting large amount of sales.

No complaints have been received (other than the late delivery ones)

and no rights owner issues too as anyone can sell books and games.

The account was going through verification (as all UK accounts seem to be ) but as mentioned all the details were real and my own ones. I could log in during verification though.

Taking The Micky · #15 12-05-2015

Ok, James, firstly its bad news. Your account has been deleted, meaning your chance of you getting your funds is extremely unlikely.

Legal action is not an option unless you have several million in the bank, litigation has to be started in Luxembourg which cost you at least £10k just to issue proceedings.

Usual reason's for deletion are fraud and counterfeit.

I would suspect that a rights holder has made a complaint about one of your products. You will not know about this.

The only thing you can do is send a polite e mail to managingdirector@amazon.co.uk, not threatening what you are going to do and how amazon are a bunch of thieves.

jane · #16 12-05-2015

As micky said, account has been deleted. but you can still get your funds after 90 days. email the jeff@amazon.com. it can e sorted out.
the chance of getting your account back is remote, but quiet likely to get your funds back.

user3657 · #17 12-06-2015

Have you heard anything back? It seems strange that they delete a legit account unless it was linked to another account.

Taking The Micky · #18 12-06-2015

Quote:

Originally Posted by jane

As micky said, account has been deleted. but you can still get your funds after 90 days. email the jeff@amazon.com. it can e sorted out.
the chance of getting your account back is remote, but quiet likely to get your funds back.

Jane, the chance of getting funds from a deleted account is virtually impossible. In amazon's T&C they can keep these funds.

GreenBean · #19 12-06-2015

Quote:

Originally Posted by james921

ye all the products are legit ones like books and games like ps4, wii etc. I was only selling 300 products too but getting large amount of sales.

No complaints have been received (other than the late delivery ones)

and no rights owner issues too as anyone can sell books and games.

The account was going through verification (as all UK accounts seem to be ) but as mentioned all the details were real and my own ones. I could log in during verification though.

Just a FYI....

Look closely at the origin of the PS4 games. Enough to attract Rights Owners. What was their origin?

If the verification had any flaws, amazon would pull the plug. Is there anything there that might have caused problems? Addresses, names, family who used amazon and are banned , anything?
If amazon get enough info they zap accounts without explanation.
Sorry about this news.

GreenBean · #20 12-06-2015

Another thought..... What address was filed for this amazon account?

AND

http://www.aspkin.com/forums/amazon-...ing-issue.html

What does the above mean in relation to claiming to have only one account?

Fair go. You got linked more than likely. Read Post 7 in the above quoted thread, you stated you used a variation of your own real name.
oh man..... Bad error and that caused the grief.

james929 · #21 12-06-2015

Quote:

Originally Posted by user3657

Have you heard anything back? It seems strange that they delete a legit account unless it was linked to another account.

thanks for your message - heard nothing back..

Definitely not linked to any other account as this is the only one -im very careful with the wifi - its password protected and no-one else could have used any account.

james929 · #22 12-06-2015

Quote:

Originally Posted by GreenBean

Another thought..... What address was filed for this amazon account?

AND

http://www.aspkin.com/forums/amazon-...ing-issue.html

What does the above mean in relation to claiming to have only one account?

Fair go. You got linked more than likely. Read Post 7 in the above quoted thread, you stated you used a variation of your own real name.
oh man..... Bad error and that caused the grief.

Hey - in the end what happened was they requested a certified bank letter. I submitted it and it got accepted - continued selling for a week with no problem.

A week later the verification team suspended my listings and requested the bank letter again. I could still log into the account with no problems.

The previous thread that I wrote was not correct. I was thoroughly looking into creating a stealth account but never actually needed too.

What happened was my main account (this one) was suspended due to late cancellation rate months ago. I appealed and heard nothing back. However eventually the MD's office got back to me and re-enabled the account so I never needed to create a new account.

All info was correct. I didn't have to use a variation of my name - its was in the company name in any case and all info was real and correct..