Amazon Unfair Claims
Hi all
Ok we know this season has been awful with lots of shipping delays across all the major carriers that is Ups USPS & Fedex but of course customers don't give two flying shoes about that they want there item regardless. So what do they do, open up premature AZ claims crying Non Receipt!
Well I out of the blue learned something new that I am wondering has anyone on here ever experienced. I sold a 400$ item. Customer opened the claim for non receipt. Amazon refunded him and debited my account even though I pleaded with him and Amazon that it was a delay usps but could we give it a little more time. Nope they refunded him case closed so I kept watching the tracking finally it was delivered and customer signed for it. I contacted Amazon and they told me there was nothing they could do about it. So I appealed and lost again. My last resort was to contact buyer and ask him could he do the right thing and repay. He said yes I already did. To my surprise I told him I never gotten anything refunded to me and was he sure he repayed? He said yes and I'll send you the letter that Amazon sent me.
He sent me the letter where Amazon told him that they too saw that the item was finally delivered and to place an (x) on the line to have them reaurhorize his Cc. Wow is Amazon underhandedly doing this granting claims for late deliveries but reaurhorizing customers Cc's and making a fortune from doing this? Did anyone else know about that email they send to customers for late deliveries ? Please let me know thx??
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