 can paypal do this
Hi
When i list a product on ebay i clearly explain what my returns policy and refund policy is. I have had 2 customers claiming to paypal that the appliance i sold to them appear to be faulty. They have put in this dispute 2 months after purchasing the product from me and leaving me posative feedback. In the notes section that paypal provide you with when they ask you to assist them with the dispute i clearly mention that the customers have a warrenty and the appliance will get looked at by the warrenty section. I also mention that a refund policy of 7 days is offered by myself however this has clearly past that period so no refund will be offered.
On both occasions paypal has said that the dispute has gone in the favour of the buyer and they will be sending back the lcd and a full refund will be issued.
How can paypal do this 2 months down the line after it is clearly mentioned. Surly paypal can not interfere and give the customer a refund. Is there anything i can do to take action against paypals decsion?
cheers
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