Hi
What type of dispute was opended by the buyer...SNAD?
PayPal can not refund the buyer if they are claiming a dispute after 2 months.
Always "remind" paypal of thier own rules when in dispute by copy and pasting thier own agrements in the coment box.
Paypal BUYERS protection:Eligibility Requirements.
Buyers must raise a dispute within 45 days of a single PayPal payment for the full price of the item
13.8 Dispute Resolution
If you are unable to resolve a problem directly with the seller, go to the Resolution Centre and follow this process:
1.
Open a Dispute
Open a Dispute within 45 days of the date you made the payment for the item you would like to dispute
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13.11 What is the process for the Buyer Compliant Policy
Similar to PayPal Buyer Protection, you must file a Dispute in the PayPal Resolution Centre within 45 days of the date you sent the payment. Once you have done so, you should attempt to resolve the Dispute directly with the seller.
If its been more than 45 days they are NOT eligible for protection (case closed).
Also how much have they been refunded? Was your item BUY IT NOW?
13.9 eBay Items Eligible for PayPal Buyer Protection. Every item on eBay (except Live Auctions and vehicles) that meets the above requirements is eligible for PayPal Buyer Protection up to £150 (Basic Tier amount), but items are only eligible for PayPal Buyer Protection up to £500 (Top tier amount) (and should be identified as eligible items in the eBay listing) if:
1. The seller's eBay feedback rating is at least 50;
2. At least 98% of the seller's eBay feedback is positive;
So If your feedback is less 98% or feedback lower than 50 they can only claim back £150.
Always remember to get thier on law book out and "remind" them.
hope this helps
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