I have known this for a long but i thought my recent convo was kinda funny. This is after i had to submit documents (hydro bill and drivers license) to get my account back the old info outdated and phone number wasnt active anymore. My account was still restricted from updating and buying because i had a new IP and all cookies were cleared so they couldnt recognize me. So i had to contact them to unrestrict, the convo lasted 45 mins but this some of it:
Ebay rep: Do you have any family or household members that has an account on eBay too?
ME
i have lots of family with ebay account...who doesnt have an ebay account
Ebay Rep
Do you have their email address so I can check it on my end? We need to find a registered address the same with yours.
ME
wait why would my families address automatically be the same as mine?
Ebay Rep
That is how we can verify your information and identity.
ME
submitting my drivers license and hyrdo bills doesnt verify me but a matching address on another account does? I dont have another account with this address as far as i know so i dont see how that will help
Ebay Rep
I understand your point. Please understand that we can use matching information with your family or household member here in Live Help.
ME
yea i understand that but like.. i have family on ebay but why would their account have my address if we dont live together is what im saying...
Ebay Rep
That is the reason why I informed you a while ago that we will need to check an account that has a matching address with yours. If none we can move to another verifying question for you.
ME
you asked me if i have a family or an household member with an ebay account not if they have an account with matching address...but ok.
Ebay Rep
Thanks. Can you try to recall this item you bought Brushed Line SOLID Tungsten Carbide Ring Band?
(They asked this one because its not searched anymore since it was a while ago)
Ebay Rep
You can provide the description the seller put on the listing.
ME
i cant describe in full because unfortunately i dont save them but there was info about Tungsten (the company) and the ring.
(ok i was being a bit of a *** here lol)
Ebay Rep
May I have the particular information the seller included on his listing?
ME
tungsten are partially unbendable and excellent quality rings and unscratchable (
all tungsten rings are so any auction could have this info)
Ebay Rep
Thanks. Do you remember how thick the ring was?
ME
i think it about 2.4mm (
considering it was a mens ring and the type this would be an easy guess)
Ebay Rep
May I have your date of birth?
(keep in mind I already have the account its just restricted so even if I wasn’t the owner I could just look at the personal info)
ME
********
Ebay Rep
Great! Thanks for your patience *****.
Ebay Rep
I will restore your account now.
ME
thank God...its like ebay jeopardy
Ebay Rep
You are welcome. I appreciate your cooperation. You still cannot update today, you can try to update it later tomorrow. What I have done is added your computer machine ID to the trusted list of computers for your account.
ME
ok well thank you...the 45mins of Q & A was entertaining but i should get going now. Thanks for your assistance
Ebay Rep
Before I let you go, is there anything else I can assist you with?
ME
Nope, have a great day and Happy Chinese New Year!
Ebay Rep
You too. Have a bountiful New Year. Thank you for using eBay, I hope you have a good day.
*After all this im still only allowed to buy and maybe sell not sure...but i cant update the contact info for another 48 hrs maybe...*
and can someone take out the if in my title? ...typo!