Re: Asking customers for feedback on Amazon Quote:
Originally Posted by ovidiu To each his own. I get feedback from about 25% of my orders, and I ALWAYS get every neg removed through my own methods.....
Agreed. Part of the reason I avoid writing emails is that I sound too aggressive and lawyerly in the formal emails one would send to an Amazon customer. Of course, if a negative shows up, you bet your a$$ I am writing emails to that idiot, oops customer. | I think one of the mistakes we all make at the beginning is to try to sound like we're all massive companies with ridiculous logos and corporate sounding names like "Hi I'm Tony from our "We Care About You" department of our "Discount Everything On Sale For Cheap Low Price" store in our totally legit location in California (the expensive part). Just wanted to implore you to buy more s*** and also leave feedback by tomorrow or else..." hahaha
lol that's one of the reasons I legit do all female seller accounts. Guys getting emails from guys can sound aggressive. Girls getting emails from guys can also sound aggressive or weird. However, guys love getting emails from younger girls (mine are always in college studying masters) - and girls really don't generally feel threatened by anonymous women who are nice (only if there's a dude involved).
I did a very non-scientific survey a few years ago where my girl accounts always got more feedback faster with the same messages. I then started throwing in a smiley face and intentionally non capitalized words to sound casual (but still professional) - I literally have never had a single person EVER criticize getting a message from me (out of thousands of feedbacks). MORE IMPORTANTLY, If I ever DO have problems with a weird shipping issue, damage, accidental mix up - the majority of the time they respond to the message I sent when I shipped it instead of going into the Amazon system to send a seller a question. This does at least 3 things:
1) Your "perfect order" ratio goes down if a buyer initiates contact before you.
2) Your buyer may never see or think of AZ since he just went ahead and responded to your email.
3) Your buyer is glad he didn't have to navigate a stupid website to ask a seller a question and can just respond directly i.e. they're more likely to leave positive feedback.
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