Can you believe this?
I was looking at my eBay messages in an account that I haven't checked in a while, and I came across this:
We're writing to tell you about an important announcement we've made about eBay standards for seller performance. eBay is taking steps to protect the interests of good sellers like you and the consumer's overall experience on eBay.
First of all, we assure you that your current level of performance meets the standards.
Sellers are expected to perform in a manner resulting in a consistently high level of buyer satisfaction. If, over a 90-day period, a seller's interactions with buyers result in greater than a 5% level of buyer dissatisfaction as evidenced by negative/neutral feedback and/or Item Not Received complaints, that seller will be considered in violation of eBay's Seller Non-Performance policy. Note, we're currently not including Detailed Seller Ratings in the enforcement of the policy since they are so new to the marketplace.
Violations of Seller Non-Performance policy may result in a range of actions, including:
* Listing cancellation
* Limits on account privileges
* Account suspension
* Forfeit of eBay fees on cancelled listings
* Selling fee schedule adjustments
* Loss of PowerSeller status
* Referral to law enforcement
As you know, buyer satisfaction is vital to your continued success -- and the continued success of eBay. We encourage you to follow best practices including prompt delivery, secure packaging, accurate representation of your items, and good communication with your buyers.
Thank you for your continued commitment to eBay. We are confident that enforcing this policy will go a long way to keeping eBay a great place to buy and sell for you and for all our users.
Sincerely,
eBay Trust & Safety
Referral to Law Enforcement? Hah!
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