Re: Customer admits error - Et.sy Quote:
Originally Posted by MM78 Might want to start shipping with some type of tracking as well..... | Yeah I've known that for a while, I do with Eb.ay now because of their late shipment thing, but for me its very rare this sort of stuff happens other than around xmas. Its a gamble that I don't mind losing occasionally. Just this case irritates me lol
This account I don't have direct checkout on, so if he wanted to be awkward he would go to pay.pal with a case.
I asked for a call from Et.sy to ask about their take on it, the guy said that because he's admitted error in their eyes I'm ok, but it's up to me with how I handle my customer service, they provided an email with details so I could ask him to contact them to look at opening a case.
I'm thinking maybe I could as a good will gesture refund him half the cost (to cover my supplies since he knows and admitted he screwed up) and then refund him the remaining total if it gets returned to me in a week or so.
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