Need help with advice ASAP
Hello, got 1 of my Etsy accounts suspended today looks like they looked where the items are shipped from and where I log in to Etsy account from (I'm using the VPS from other state like 600 miles from where I ship from). I need help with the advice how to explain that
here are 2 messages from Etsy team
My name is Jason, and I'm the Shipping Support Specialist with Etsy. I'm reaching out because we have received notification that some of your packages are being returned to sender to an address which now belongs to another person. It sounds like the return address on your labels is no longer correct.
To correct this, you can also edit the return address on your labels by going to Your shop > Orders > Shipping labels. Click on the "Options" tab and make any necessary changes. Be sure to save at the bottom when you're finished.
If you would like, I can also provide your contact information to this other person so they can reach out to you to arrange return of these packages. If so, could you please provide the best form of contact information for you and let me know that it's ok to provide this information to this other person?
I look forward to hearing back from you.
I reply :
Hello, can you please give my email to that person or give me the email of that person.Thanks
Then in 2 hours I got suspended here what they wrote
This is West from Etsy's Marketplace Integrity team. Thank you for your interest in selling on Etsy.
It has come to my attention that some of the financial and shipping information you entered during the operation of your Etsy account is inconsistent with your account history and activity.
In the Etsy marketplace we require you to accurately represent yourself, your business, and your items. After a close review, we’ve found your shop to potentially have the following issues:
Inaccurately representing the size, scale, and location of your business, as well as your role in it
Not disclosing the people who help make your items or run your shop
For this reason, Etsy has elected to suspend your account privileges.
In order to reconsider your account status, I'll need to get some information about the billing address and shipping addresses you entered as well as an explanation addressing the inconsistencies as to where you are accessing your account from.
In the meantime, please do not open any other accounts on Etsy; they will be closed immediately and without notice.
I look forward to hearing back from you about this issue.
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