They will send you this message like the one they sent me.
"From: eBay Customer Support Expires: Apr-14-09
Dear BooMer,
Thank you for writing eBay in regard to a neutral feedback you received
from "Buyer User ID".
We can remove Feedback if it's abusive or meets any of our other
conditions for removal. Unfortunately, this one doesn't.
I recommend you post a factual and professional reply to the comment.
Your response will show up directly underneath the original Feedback.
This way, other members will be able to see your side of the story.
Here's how to leave a reply to Feedback:
1. Click the "Site Map" link at the top of most eBay pages.
2. Under Feedback, click "Reply to Feedback Received." You may need to
sign in.
3. Find the feedback left for you and click "Reply" next to it.
4. Enter your response and click the "Leave Reply" button.
You can find more information about Feedback abuse here:
Feedback Abuse
For more information on Feedback removal, go to:
Feedback Withdrawal and Removal
Thank you for your time.
Sincerely,
Heidrun
eBay Customer Support"
I also did the Feedback revision with the Buyer to remove the neutral he gave me and the Idiot buyer Changed his comment and still left a neutral. I guess he is not going to get a new item or his money back now. I think I was lucky that he didn't change it to a negative.
If you do the Feedback Revision just make sure that the buyer is clear that you are asking for a positive feedback.
BooMer