I sold an item on ebay, shipped it using a tracking #, the item was delivered and then I got this note from Ebay (see below) that the listing was removed.
They credited me with fees. I logged on to my paypal account and see that money was not taken out - I did not expect it to but wanted to make sure.
I am assuming that Ebay gave the buyer the money back ? Is that what happens in such cases ? Who is eating the cost of the item then ? Ebay ?
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Hello XXXXXXX,
We had to cancel bids and purchases on the following item(s) for the buyer, xxx, because they were made without the account owner's permission:
Please note that we're working with the account owner to prevent any additional unauthorized activity.
All associated fees have been credited to your account. In these situations, we'll credit the final value fee for removed listings won by this buyer, and also the insertion fee if it was a single-quantity listing.
- We have credited any associated fees to your account.
We’ve also made it easy to relist your item if it was removed. Although the item is no longer available in search listings, you will find it in the “Sold” section of My eBay. For more information, please visit:
http://pages.ebay.com/help/sell/relist.html
--Selling tip--
To help you avoid this situation in the future, consider setting a Buy It Now price and requiring buyers to make an immediate payment. For more information on immediate payments, visit:
http://pages.ebay.com/help/pay/requi...e-payment.html
We also recommend you take the following actions if this buyer won the item:
- If you haven't received payment, don't complete the sale or send the item to the buyer.
- Don't communicate with the buyer directly.
- Verify any payments you've been notified of by logging in to your PayPal account (or other online payment service).
- If the buyer requests refunds or additional payments, don't send any money without contacting eBay first.
- If you've already sent the item, try contacting the shipping carrier to find out if you can stop shipment.
If you have any concerns or questions, click "Help & Contact" at the top of most eBay pages.
We're sorry for any inconvenience, and we thank you for your patience and cooperation.
Thanks,
eBay
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