Re: PayPal cover, and ebay cases
I set my handling time to a minimum of 3 days and I choose the longest shipping time available. Here in the US it is 'economy shipping' which projects a 7-10 day shipping time. That added to my 3 day handling gives me roughly 2 weeks for the item to be delivered. It the buyer goes to the item it will show an estimated delivery date and they aren't allowed to open a case up until after that last date. For example, I sold something on the 18th, which was Sunday. I have until Wednesday to get in the mail and upload tracking before ebay considers it late. Then the estimated delivery date is between Thursday, Dec 22, 2016 - Friday, Jan 6, 2017. So, the buyer can't even open an item not received case until after Jan 6. That's 3 weeks from the purchase date. I usually ship out by the 3rd day and use priority so it arrives well before the expected date but if there is a problem, they can't do anything before that last estimated date. Even if they try to open a case up on Jan 7, if the tracking shows in transit, ebay will make them wait.
Add tracking as soon as you have it. If they attempt to open a case and the tracking shows it's in transit, they can't do anything until after the item shows delivered. If you use DHL, they scan it as in their possession and it's 'in transit'. Doesn't make a difference how long it sits with DHL. The buyer can't do anything until it shows delivered.
You can also copy and paste the 'estimated delivery' dates from your order details and send that in a message to the buyer once they purchase so they know when to expect it.
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