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Old 01-08-2017
kash31's Avatar
kash31 kash31 is offline
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Default Ebay MC011 Restriction

Dear Members,

I am new to stealth platform, After following this forum from last few days I decided to join and take your expert advice regarding the ebay and paypal issues we are facing.

We have a ebay account that was restricted on Dec 07 due to MC011, We had a lot of cases opened almost 100 cases from the buyers due to the late shipment and lost items. Ebay has advised us to resolve the cases and upload the tracking info for each transaction. We have managed to resolve all the cases.

Before this Paypal put our account in review on Dec 01, They asked for several identity docs, courier invoices and supplier invoices, we have provided all the docs they requested. They eventually closed our account Dec 28 after having all the docs and stating that your account is high risk. They are holding all our funds for 180 days. They are not even releasing the ebay fee and suggesting you have to wait for 6 months and arrange ebay fee from elsewehere.

Now ebay is asking to resolve all the paypal issues and cases before appealing the restriction. Paypal has already closed the account although there are no opened cases.

Questions:
=========
  • We are not sure if ebay is aware that paypal account is closed or not ? and in this situation should we tell them as they may close the ebay account also or should we just unlink the paypal account and attach the other paypal account?
  • How we can appeal the MC011 and what usually ebay do in response to this restriction, can they close our account.
  • Ebay Fee is already late and we have not paid Nov and Dec Fees, What is the impact, Fee for Nov and Dec is 10000GBP, Can we ask them to get it from Paypal as paypal is holding around 30000GBP.
  • Please advice any other care points in this situation

We need some expert suggestion in this case so we can deal with them properly. This account is power selller account having feedback of 5500+ . We will highly appreciate your early and professional advice.

Thanks in advance,
Kash
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