Negative Feedback From FBA Sale - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Platform Discussions > Amazon

Amazon Amazon Suspension. General discussions on Amazon, suspensions, suspended, blocked, banned and more. Amazon Forum.

Reply
 
Thread Tools
  #1  
Old 01-31-2017
Junior Member
 
Join Date: Apr 2014
Posts: 171
Thanks: 17
Thanked 3 Times in 3 Posts
Activity: 0%
Longevity: 57%
iTrader: (3)
Default Negative Feedback From FBA Sale

Hi,


I received this negative feedback from a customer :

"Hi, Just to let You know I got iphone case which is not new and it's broken.. On Friday I am going on holiday and I will come back on 1st of February so I will send the product back because the information (condition NEW) is wrong! I payed money and I was expecting product in really good condition. But not enough is used but it's broken! Thanks a lot. Irma "


I sold multiple of these items with no complaints from other buyers of the item being broken so I have strong suspicion that it broke during the fulfilment process from amazon. I send my items with FBA is there anything I can do about this particular feedback?
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 01-31-2017
Awaken's Avatar
Junior Member
 
Join Date: Jan 2017
Posts: 62
Thanks: 0
Thanked 6 Times in 6 Posts
Activity: 0%
Longevity: 41%
iTrader: (0)
Default Re: Negative Feedback From FBA Sale

Usually once the buyer leaves a feedback in that manner, its hard to have it reviewed if even possible. I had customers do the same and couldn't do much about it. Always decided in their favor.
Reply With Quote
  #3  
Old 01-31-2017
newjerseymax's Avatar
Executive [VIP]
 
Join Date: Apr 2010
Posts: 2,842
Thanks: 1,090
Thanked 683 Times in 494 Posts
Activity: 0%
Longevity: 81%
iTrader: (6)
Default Re: Negative Feedback From FBA Sale

I was looking at feedback on Amazon today from sellers that had FBA. There was a couple of negatives. The feedback written had a line through it and there was a note that something like. Item shipped by Amazon we take responsibility.

So I assume it is possible.
__________________
"Mark 11.24 Whatsoever ye desire, believe that ye have it, and it is yours"
Reply With Quote
The Following User Says Thank You to newjerseymax For This Useful Post:
dealagreeproceed (02-01-2017)
  #4  
Old 01-31-2017
Junior Member
Threadstarter  
 
Join Date: Apr 2014
Posts: 171
Thanks: 17
Thanked 3 Times in 3 Posts
Activity: 0%
Longevity: 57%
iTrader: (3)
Default Re: Negative Feedback From FBA Sale

Quote:
Originally Posted by newjerseymax View Post
I was looking at feedback on Amazon today from sellers that had FBA. There was a couple of negatives. The feedback written had a line through it and there was a note that something like. Item shipped by Amazon we take responsibility.

So I assume it is possible.
Yes it is possible but as awaken says I was just not sure if it possible to get my type of feedback removed since the buyer claims this item was not brand new , and I know that amazon goes hard on people selling used items as new . I was worried that if I try to get it reviewed that they may assume that I've done just this, which may put my account in unnecessary risk..... There is currently a reserve on my account so just being careful with everything really
Reply With Quote
  #5  
Old 01-31-2017
newjerseymax's Avatar
Executive [VIP]
 
Join Date: Apr 2010
Posts: 2,842
Thanks: 1,090
Thanked 683 Times in 494 Posts
Activity: 0%
Longevity: 81%
iTrader: (6)
Default Re: Negative Feedback From FBA Sale

Oh well I thought it was a new item?

"Hi, Just to let You know I got iphone case which is not new and it's broken"

I assume they say its not new because its broken, or was it used sold as new?
__________________
"Mark 11.24 Whatsoever ye desire, believe that ye have it, and it is yours"
Reply With Quote
  #6  
Old 01-31-2017
Junior Member
Threadstarter  
 
Join Date: Apr 2014
Posts: 171
Thanks: 17
Thanked 3 Times in 3 Posts
Activity: 0%
Longevity: 57%
iTrader: (3)
Default Re: Negative Feedback From FBA Sale

No its New and I've sold this same product to multiple other people using FBA and none of them have complained so I have strong feeling this particular case sent to this customer was damaged during transit or something of that nature.
Reply With Quote
  #7  
Old 01-31-2017
e2free's Avatar
Executive [VIP]
 
Join Date: Dec 2014
Posts: 3,314
Thanks: 482
Thanked 619 Times in 554 Posts
Activity: 24%
Longevity: 54%
iTrader: (23)
Default Re: Negative Feedback From FBA Sale

yes its possible, ignore other response, its very easy to remove feedback from AZ, get order id and goto view your case log>>contact seller support>>selling on amaozn>> customers and orders>>> enter order id then select feedback removal, then click on fba and this should be automatically remove, if not removed then also select product review, write the feedback totally about product review rather then my service, they will remove manually
Reply With Quote
  #8  
Old 01-31-2017
Junior Member
Threadstarter  
 
Join Date: Apr 2014
Posts: 171
Thanks: 17
Thanked 3 Times in 3 Posts
Activity: 0%
Longevity: 57%
iTrader: (3)
Default Re: Negative Feedback From FBA Sale

Quote:
Originally Posted by e2free View Post
yes its possible, ignore other response, its very easy to remove feedback from AZ, get order id and goto view your case log>>contact seller support>>selling on amaozn>> customers and orders>>> enter order id then select feedback removal, then click on fba and this should be automatically remove, if not removed then also select product review, write the feedback totally about product review rather then my service, they will remove manually
Hi,

Thanks I clicked and selected FBA for reason of removal just as you have suggested , do you know how long roughly before the feedback is normally removed ?

Thanks
Reply With Quote
  #9  
Old 02-01-2017
e2free's Avatar
Executive [VIP]
 
Join Date: Dec 2014
Posts: 3,314
Thanks: 482
Thanked 619 Times in 554 Posts
Activity: 24%
Longevity: 54%
iTrader: (23)
Default Re: Negative Feedback From FBA Sale

its removed instantly as long as system automatically remove it, if not then they will open case and someone will manually remove, even reply they do in 1 to 2 hours
Reply With Quote
  #10  
Old 02-02-2017
Junior Member
Threadstarter  
 
Join Date: Apr 2014
Posts: 171
Thanks: 17
Thanked 3 Times in 3 Posts
Activity: 0%
Longevity: 57%
iTrader: (3)
Default Re: Negative Feedback From FBA Sale

Quote:
Originally Posted by e2free View Post
its removed instantly as long as system automatically remove it, if not then they will open case and someone will manually remove, even reply they do in 1 to 2 hours
Hi,

Thanks again for your input, forgot to say that they removed it within two hours of opening the cause automatically
Reply With Quote
  #11  
Old 02-02-2017
Senior Member
 
Join Date: Nov 2014
Posts: 294
Thanks: 31
Thanked 21 Times in 19 Posts
Activity: 0%
Longevity: 54%
iTrader: (1)
Default Re: Negative Feedback From FBA Sale

Quote:
Originally Posted by e2free View Post
its removed instantly as long as system automatically remove it, if not then they will open case and someone will manually remove, even reply they do in 1 to 2 hours
did they cross it out or completely delete it?
Reply With Quote
  #12  
Old 02-02-2017
Junior Member
Threadstarter  
 
Join Date: Apr 2014
Posts: 171
Thanks: 17
Thanked 3 Times in 3 Posts
Activity: 0%
Longevity: 57%
iTrader: (3)
Default Re: Negative Feedback From FBA Sale

Quote:
Originally Posted by james921 View Post
did they cross it out or completely delete it?
They completely deleted it , which I wasn't expecting
Reply With Quote
  #13  
Old 02-02-2017
e2free's Avatar
Executive [VIP]
 
Join Date: Dec 2014
Posts: 3,314
Thanks: 482
Thanked 619 Times in 554 Posts
Activity: 24%
Longevity: 54%
iTrader: (23)
Default Re: Negative Feedback From FBA Sale

Quote:
Originally Posted by Senyo View Post
They completely deleted it , which I wasn't expecting
batter then _ve
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Negative feedback what can be done? ilcarletto eBay & PayPal International 7 09-28-2015 08:07 AM
Received a negative on first sale carlisle eBay Discussion! 13 06-05-2015 10:04 AM
Have you ever received 1 negative feedback with the value of 50 negative feedbacks? undercoverdon eBay FeedBack 10 12-22-2014 08:56 PM
How I reversed a negative feedback to a positive feedback....in 1 HOUR.. dreamer90 eBay FeedBack 9 11-23-2012 01:48 AM
Guy buys my feedback ebook for 1c and leaves me negative feedback. newbie eBay FeedBack 4 10-22-2009 03:28 PM


Aspkin Group

All times are GMT -5. The time now is 09:56 AM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58