you always can remove feedbacks!
This morning a buyer requested a return to me, says she changed mind, item doesn't fit for her. I don't accept return and it's clearly stated on item listing, so of course I rejected her, after that she left me a very bad feedback says item is counterfeit.
I called ebay, the first representative said sorry she can not remove it, then I called again, second one said the same thing, so I kept calling, until 4th one, he said give him couple of minutes... feedback removed.
So don't listen to any of these ebay person tells you, they know nothing. You should just keep on trying, don't give up and eventually there would be some angel give what you want.
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