Re: Buyers keep claiming the item isnt arriving?
I've had a package sent to me marked as 'delivered' then had a neighbor 2 doors down bring it on over, so this does happen and it isn't always fraud.
Sometimes the mail delivery person makes a mistake. But -
Five different packages, five different addresses, five errors in delivery... pretty much YOU'RE the only thing they have in common. :(
Evaluate what you're doing that could cause this, or take your next batch to the post office, tell them your story, and ask them if anything is wrong.
Some common errors I've seen...
Very light labels that can't be read by the time they arrive and so end up in the wrong place...
Water-based ink printer instead of a heat label printer labels smear or fade and so get mis-delivered...
Covering the printed area with packing tape so it fades...
Changing or adding to the label after printing, which can cause issues...
Printing the label too small...
Change what you're doing ASAP and see if delivery improves.
Eventually EB or PP is going to get tired of the cases, they only allow a certain percentage of problems, even if you win they're going to think it's you and they're going to boot you off.
|