Buyer never returned item after 2 weeks - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Platform Discussions > eBay Discussion!

eBay Discussion! EBay Forum. News, Updates, or Anything eBay is Welcome. A kind of lounge if you will.

Reply
 
Thread Tools
  #1  
Old 02-27-2017
Awaken's Avatar
Junior Member
 
Join Date: Jan 2017
Posts: 62
Thanks: 0
Thanked 6 Times in 6 Posts
Activity: 0%
Longevity: 41%
iTrader: (0)
Default Buyer never returned item after 2 weeks

Hey guys. Two weeks ago today, a buyer requested a return claiming that item was defective. I sent return label same day and they haven't even drop the item at FedEx. They have been emailing me claiming that they got the item to work yet they still have the case open on eBay and the funds on hold.
I have read on eBay community that sometimes a bot may refund the buyer even if item isn't returned. Am i screwed here for the most part ?
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 02-27-2017
Bunneh's Avatar
Executive [VIP]
 
Join Date: Sep 2011
Posts: 4,691
Thanks: 672
Thanked 1,096 Times in 824 Posts
Activity: 0%
Longevity: 72%
iTrader: (25)
Default Re: Buyer never returned item after 2 weeks

if there is no response to the case, it will close when the deadline is reached.
Reply With Quote
  #3  
Old 02-27-2017
Awaken's Avatar
Junior Member
Threadstarter  
 
Join Date: Jan 2017
Posts: 62
Thanks: 0
Thanked 6 Times in 6 Posts
Activity: 0%
Longevity: 41%
iTrader: (0)
Default Re: Buyer never returned item after 2 weeks

Even if it shows in transit? There is no activity on the tracking # when check on FedEx site, but on eBay it shows in transit. Apparently the buyer may have marked the item as shipped when it isn't.
Reply With Quote
  #4  
Old 02-27-2017
MM78's Avatar
Executive [VIP]
 
Join Date: Sep 2010
Posts: 14,302
Thanks: 1,110
Thanked 4,934 Times in 3,399 Posts
Activity: 0%
Longevity: 78%
iTrader: (4)
Default Re: Buyer never returned item after 2 weeks

Call ebay and explain the situation, let them know the buyer got the item to work and all is good.
Reply With Quote
  #5  
Old 02-27-2017
Awaken's Avatar
Junior Member
Threadstarter  
 
Join Date: Jan 2017
Posts: 62
Thanks: 0
Thanked 6 Times in 6 Posts
Activity: 0%
Longevity: 41%
iTrader: (0)
Default Re: Buyer never returned item after 2 weeks

There is one more detail. That eBay account is a suspended stealth. One i created before i became a stealth master . Was trying to avoid calling and causing more concerns.

Since that account is suspended, buyer and I were communicating via registered PayPal email. He has been quite responsive and i was hoping that he would close the return on his side since he claims that all is good. I guess i will have to bite the bullet and call eBay or just wait for the case to close by itself since he will obviously never return it.

Last edited by Awaken; 02-27-2017 at 10:12 AM.
Reply With Quote
  #6  
Old 02-27-2017
Senior Member
 
Join Date: Sep 2014
Posts: 1,030
Thanks: 94
Thanked 154 Times in 128 Posts
Activity: 0%
Longevity: 55%
iTrader: (2)
Default Re: Buyer never returned item after 2 weeks

Personal experience with return cases - even if the item hasn't been dropped off it will still show in transit

I think you're fine
Reply With Quote
  #7  
Old 02-27-2017
Awaken's Avatar
Junior Member
Threadstarter  
 
Join Date: Jan 2017
Posts: 62
Thanks: 0
Thanked 6 Times in 6 Posts
Activity: 0%
Longevity: 41%
iTrader: (0)
Default Re: Buyer never returned item after 2 weeks

Thanks. Will keep y'all posted.
Reply With Quote
  #8  
Old 02-27-2017
Senior Member
 
Join Date: Jan 2017
Posts: 202
Thanks: 7
Thanked 38 Times in 29 Posts
Activity: 0%
Longevity: 41%
iTrader: (0)
Default Re: Buyer never returned item after 2 weeks

If you don't want to call in, you have to wait for 30 or 45 days for the case to close automatically(I believe 30 days if they don't print the shipping label or indicate they've shipped the return and 45 days if they have). If you wanted to call in, you would only have to wait 5 days and if the carrier didn't scan the package, you would win the case.
Reply With Quote
  #9  
Old 02-27-2017
Awaken's Avatar
Junior Member
Threadstarter  
 
Join Date: Jan 2017
Posts: 62
Thanks: 0
Thanked 6 Times in 6 Posts
Activity: 0%
Longevity: 41%
iTrader: (0)
Default Re: Buyer never returned item after 2 weeks

Emailed the buyer today to see if he can close the case. He responded stating that he is sorry and he will get that taken care of today.

Now, just received an email from eBay stating that the buyer asked them to step in and they will review the case within 48Hrs. What would be the point of all this if the buyer claimed the item is fine??

UPDATE - eBay Customer Support has placed the case on hold until March 02, 2017.

Last edited by Awaken; 02-27-2017 at 03:52 PM.
Reply With Quote
  #10  
Old 02-27-2017
Senior Member
 
Join Date: Sep 2011
Posts: 3,126
Thanks: 11
Thanked 761 Times in 582 Posts
Activity: 0%
Longevity: 72%
iTrader: (0)
Default Re: Buyer never returned item after 2 weeks

Whenever EB 'steps in' I lose my money and my item :(
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Buyer returned item with missing parts. mynameis eBay Discussion! 13 07-26-2015 04:58 PM
buyer returned item not in the same condition.. ateep22 eBay Discussion! 15 04-06-2013 01:17 PM
item sent within australia, buyer said he didn't receive it after 6 weeks n4spd Australia eBay & Paypal 4 02-05-2010 09:39 PM
Buyer returned item but replaced item in box with newspapers newguy121 eBay Discussion! 14 08-24-2009 02:57 PM
If item returned due to buyer not signing for it? Jonas eBay Discussion! 7 01-21-2008 12:38 AM


Aspkin Group

All times are GMT -5. The time now is 10:23 AM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58