Request for Return / Buyer's Remorse isn't covered eBay US
Advice on how best to proceed? I have to pick an answer SOON!
Listed an item: Final Sale No Returns in the description. Also chose that option in the original list your item form. I know in the world of eBay "No Returns" doesn't REALLY EXIST because returns can be forced, etc.
Also put FREE SHIPPING. *yes, I know people are groaning at this*
I need help with a buyer on eBay who wants to return an item because she "just didn't like it". The stupid reason too: "didn't not realize how small the pieces would be." (<-- paraphrasing the last part)
^ Falls under "BUYER'S REMORSE"
It is a standard sized pieces LEGO set. Dimensions of the main building, and other things also clearly put in the description - cm and inches.
No other complaints from other customers who bought LEGO sets from me.
She might steal the Minifigs and return the rest, maybe with missing pieces or not.
I was a TRS in the past, and I DO NOT CARE to become one again.
Getting back into the eBay game, I am just not familiar with the [New] eBay Returns Process.
My funds that were released upon delivery, are now withheld on PP.
A "Return Request" was opened up from the buyer on eBay.
The choices are:
1) Accept the return
The buyer pays for return shipping, and we'll provide them all the return details. Just wait to get the item back before you refund the buyer.
2) Give a full refund
You fully refund the buyer to close this request. The buyer keeps the item.
3) Offer a partial refund
You have one chance to offer an amount. The buyer keeps the item.
4) Decline the return
This will automatically close the buyer's request.
5) Send the buyer a message
You can reply to the buyer.
What happens If I choose #4. Is my PP $ released back to me?
What happens if I choose #5. Is it going to be dragged out for eBay to finally decide (and I'd lose, because eBay rules in favor of the buyer)?
I could very well get negged. She just negged another seller. That seller responded back calling this same buyer a LIAR. I don't care if the buyer gets angry and NEGS me, I can respond to her NEG.
I really don't want to get the item back (especially if she steals stuff)
I know there's the "Cancel this transaction" REQUEST that the buyer would have to accept/approve to get my seller fees back (AFTER a refund is issued --> eBay puts that message in the request).
I know she'd have to pay for return shipping.
I know I'd lose my original cost of shipping unless I request that THAT part be withheld from the refund in a personal message to her, and with her agreement.
I just do not want eBay to automatically issue her a refund AND she gets to keep the item.
I also don't want it to be returned to the "stealth address" with a return label I'd have to automatically PAY FOR.
^ What to do?
TIA to anyone that answers.
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[And how do I formally thank people for helping me? I know other sites use a REPUTATION score. I am not familiar with what to do here.]
Last edited by tuxedocat; 03-02-2017 at 01:07 AM.
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