Re: Shipping lost and buyer requesting for refund
One of my 'cases closed without seller resolution' was for an item that was lost. I asked the buyer to be patient... they opened a case against me and won. They got the refund, and later when the item was delivered got to keep the item. After a half dozen phone calls to eBay, each CS upheld their ruling against me... saying I didn't refund them in time, and its irrelivant if the item was later delivered, and they can't do anything about the buyer keeping the item.
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