Re: eBay Nightmare
Sounds like simply the wrong reason for return was chosen. Through your whole "nightmare" I am curious if the vendor actually selling the shows was contacted. I would have been an easy fix for the seller. Pretty sure handled with one message.
I cant for the life of me understand why buyers open cases or contact ebay/paypal before ever making contact with the seller. Happens too often IMO.
Simple things that can be resolved without involving ebay.
In follow-up emails I specifically tell customers if they have ANY issues they contact us directly as going through ebay/paypal could delay or prolong the resolution as then we are required to jump though the hoops.
In this case as seller I would have simply refunded you the difference in shipping costs.
Is all this really worth closing a 10yr account?
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"Mark 11.24 Whatsoever ye desire, believe that ye have it, and it is yours"
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