German EBAY - DHL shipping label

[tedsmith1990]

A buyer opened a case that he haven't received the item. So I sent him a new by DHL and sent him the tracking number. Today the buyer contacted me again and I can't track it on www.dhl.de at all. Then I found most parcels by DHL have no tracking information on website, but until now it seems most buyers have received the parcels.

I bought the shipping label from EBAY system straight away. So my question: Does anyone know what's wrong with it? Is EBAY DHL shipping label reliable?

Thanks

[Aguero]

Did you try to track it in other website for tracking parcels ?

[Play]

Try tracking using this link: http://www.dhl.com/en/express/tracking.html

Alternatively give DHL a call, and demand an explanation. Since the tracking doesn't work, you need to side with the buyer here until you can prove otherwise.

[tedsmith1990]

Can't track either.

Originally Posted by Play

Try tracking using this link: http://www.dhl.com/en/express/tracking.html

Alternatively give DHL a call, and demand an explanation. Since the tracking doesn't work, you need to side with the buyer here until you can prove otherwise.

[shoplover]

Also suggest try another tracking site. Give yourself more choices.