SNAD for digital goods as buyer. Been told to return item. *facepalm*

[vidim]

Hi all.

I bought a digital item that was not as described. I opened a dispute, then a claim, for an intangible.

Now PP writes back and says I can have the money back if I return the item with a tracking number

The seller is in a far-away country, and does not state an address. I suppose I can try to get that address from them, and then burn a DVD with the data on and send it with tracking, or I get a print on demand service to send a DVD to them.

I am gobsmacked by the sheer idiocy from PP of turning an intangible case into something tangible. I am trying to override the "return the goods" aspect of the dispute by contacting PP, but I have no major hopes of them doing it in a reasonable time.

Any Guru(s) here ever been in the same situation?

Cheers, and have a great day/evening/night.

[nickopedia]

PayPal's case/return process was mainly designed for tangible physical goods.

That said, PayPal doesn't take to kindly to selling these types of goods and can lead to issues in the long run for the seller, esp. when "NAD" or "INR" cases are concerned.

Maybe simply contact PayPal and tell them the item was digital since you don't have an address to mail something back to?

[vidim]

Yeah, it actually worked out. PP made a mistake. They are gonna set it straight, they say.