Avoiding eBay seller defects.
Hi,
Just started up a stealth account and started selling again. I really want to keep this new account for a while. My last account fell below standard to due too many defects. What's the best way to avoid a selling defect for an item out of stock? For example, item sells, check inventory but item not in stock. Refund buyer, but receive a defect for "out of stock item".
I know the best way to avoid it would be to make sure the items are in stock, but sometimes that can't be avoided. Not talking about not giving refunds, It's fine giving a refund, just need to avoid future defects. I heard somewhere a while ago that if you click on the sold item, then choose "cancel transaction" and then choose due to buyer cancelling, you can avoid the defect. Not 100% sure how it works, but if someone can tell me the best way that would be very helpful.
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