Can buyer reopen case after they close it? - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Platform Discussions > eBay Discussion!

eBay Discussion! EBay Forum. News, Updates, or Anything eBay is Welcome. A kind of lounge if you will.

Reply
 
Thread Tools
  #1  
Old 10-08-2017
Junior Member
 
Join Date: Apr 2016
Posts: 58
Thanks: 14
Thanked 6 Times in 6 Posts
Activity: 0%
Longevity: 46%
iTrader: (0)
Default Can buyer reopen case after they close it?

Can buyer reopen case after they close it?

Ok so i sold a sealed macbook pro on a legit account for $3600.

First he messaged me says it was not turbo boost.
I replied it was and sent specs to him from apple and told him to look at the back of the box.

3 days later he says its icloud locked. Opens ebay return item not described.
We message back and forth he ends up taking it a "repair shop" without telling me they allegedly charge him $125. I offer him partial refund of $250 for "Repair" and his time. He closes case and i partial refund $250 via paypal.

2 days later now complains of
"I received an item that wasn't as described.
Hello I had to reopen the case. It's missing and skipping."
I check case is NOT reopened.

What should i do?
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 10-08-2017
Executive [VIP]
 
Join Date: Oct 2016
Posts: 2,685
Thanks: 931
Thanked 925 Times in 678 Posts
Activity: 0%
Longevity: 43%
iTrader: (0)
Default Re: Can buyer reopen case after they close it?

He can't re-open the case/return in eBay, but he could likely dispute it in PayPal.

Best to just accept the item back from problem buyers like this, block and move on.
Reply With Quote
  #3  
Old 10-08-2017
MM78's Avatar
Executive [VIP]
 
Join Date: Sep 2010
Posts: 14,302
Thanks: 1,110
Thanked 4,934 Times in 3,399 Posts
Activity: 0%
Longevity: 78%
iTrader: (4)
Default Re: Can buyer reopen case after they close it?

What you have there is a scammer, and now they got a cool $250 easy money. The minute they started bitching....should of requested the item back.
Reply With Quote
  #4  
Old 10-08-2017
Junior Member
Threadstarter  
 
Join Date: Apr 2016
Posts: 58
Thanks: 14
Thanked 6 Times in 6 Posts
Activity: 0%
Longevity: 46%
iTrader: (0)
Default Re: Can buyer reopen case after they close it?

Quote:
Originally Posted by MM78 View Post
What you have there is a scammer, and now they got a cool $250 easy money. The minute they started bitching....should of requested the item back.
I did not send it to him i refunded it though a partial refund on the paypal transaction and i was fine with that.
But other then disputing in paypal he cant do anything with ebay right?
Reply With Quote
  #5  
Old 10-08-2017
Executive [VIP]
 
Join Date: Oct 2016
Posts: 2,685
Thanks: 931
Thanked 925 Times in 678 Posts
Activity: 0%
Longevity: 43%
iTrader: (0)
Default Re: Can buyer reopen case after they close it?

Once the return has been closed, it can't be reopened; not by the buyer, and not by you. His only other recourse is to open a dispute for "Not as described" in PayPal.

As MM78 said above, what you have there is a scammer. Not much you can do with a PITA buyers like this other than have them return for refund. Don't be coerced into giving them money. His guy can go pound sand.
Reply With Quote
  #6  
Old 10-08-2017
Junior Member
 
Join Date: Oct 2017
Posts: 2
Thanks: 0
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 37%
iTrader: (0)
Default Re: Can buyer reopen case after they close it?

It's not a scam, it's called buyer's remorse.
Usually best to elaborate chant of "please return for refund" at first light of this problem.

It is best at this time to accept return for refund.
These buyers remorse cases you can not win at this time.

As things stand if you take the return now you will only have to refund full price minus the $250.


Quote:
Originally Posted by MM78 View Post
What you have there is a scammer, and now they got a cool $250 easy money. The minute they started bitching....should of requested the item back.
should have
Reply With Quote
  #7  
Old 10-08-2017
MM78's Avatar
Executive [VIP]
 
Join Date: Sep 2010
Posts: 14,302
Thanks: 1,110
Thanked 4,934 Times in 3,399 Posts
Activity: 0%
Longevity: 78%
iTrader: (4)
Default Re: Can buyer reopen case after they close it?

Quote:
Originally Posted by yomama9999 View Post
I did not send it to him i refunded it though a partial refund on the paypal transaction and i was fine with that.
But other then disputing in paypal he cant do anything with ebay right?
He still got $250 from you, should not have refunded anything until you got the computer back. Now he's fishing more money since he was able to get $250.
Reply With Quote
  #8  
Old 10-08-2017
Senior Member
 
Join Date: Sep 2011
Posts: 3,126
Thanks: 11
Thanked 761 Times in 582 Posts
Activity: 0%
Longevity: 72%
iTrader: (0)
Default Re: Can buyer reopen case after they close it?

And after that he can open a credit card dispute if he used it on PP.

And after that he can and likely will return brick in a box to you with tracking and claim it was returned and get all his money back and have your product and his money BOTH.

And there's little to nothing you're going to be able to do about it.

Never sell anything on EB if you cannot afford to lose both your product and the money both.
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
When you have a buyer open a case and then close it themselves can it be reopened? secret storm PayPal Talk 4 07-28-2017 03:14 AM
Paypal refunds close case but buyer didn't return item solefoodbk PayPal Talk 1 12-17-2015 09:10 AM
Close eBay Store and reopen a new one elsewhere... alicialoh04237 eBay Discussion! 1 08-06-2013 01:11 PM
Can a buyer reopen a closed case? digzz UK eBay Suspensions 10 03-13-2013 04:40 AM
If I close my current acct and reopen another one....can they be connected? needadvice eBay Suspensions 3 09-06-2007 10:24 AM


Aspkin Group

All times are GMT -5. The time now is 05:14 PM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58