I lost my money or no?
Got this email after 15 days from payment,buyer says he is owner of account and he didnt opened any case..
Have tracking and receipt
Tracking online shows delivered and i have proof of delivery signed by buyer
Already sent all info to paypal
What says guys?
You have received a payment that we believe may not have been authorised by
the PayPal account holder. Here are the details of the transaction we are
investigating:
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Transaction Details
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Buyer's name: G******
Buyer's email: g*****
Transaction ID: 79P*****
Transaction date: 12-Nov-2017
Transaction amount: 1,640.00 EUR
Invoice ID: INV******
Your transaction ID: 8T2*****
Case number: PP-0******
We recommend that you don’t send the item until our investigation is
complete. If you’ve already sent the item, please log in to your PayPal
account and go to the Resolution Centre to provide the dispatch details.
In order to continue our investigation, we need some additional information
from you.
Here’s how to provide us the information we need:
1. Log in to your PayPal account.
2. Click "Resolution Centre" near the top of the page.
3. Click "Resolve" in the Action column to view the information we need.
4. You can either fax or upload your documents to us.
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