Re: Buyer lost a return case with ebay and opened a case with paypal what do i do? Quote:
Originally Posted by SaiJin Well, I'm assuming you have tracking that proved it was delivered right? So do the same, show paypal it was delivered and tell them that he already opened a case on eBay but you won. | Yes i sold item uploaded tracking item was delivered he said it was damaged an opened a return case with ebay, i accepted shipping label was sent thru ebay he never shipped item back, Ebay closed case in my favor 2 days ago an now he opened a case with paypal, never had this happen just no sure how to handle it.. I dont see the money on hold with paypal anywhere but PP gives me these options to respond to:
Issue the buyer a refund for the disputed amount of $xxxx The buyer can keep the item(s).
Issue the buyer a refund for the disputed amount of xxxxx USD. The buyer must return the item(s). Do not select this option for virtual/intangible items or services.
Offer the buyer a partial refund in an attempt to close this claim.
Provide proof that the buyer has already been refunded.
Disagree with claim. I would like to provide additional information.
|