Re: Etsy buyer refused package on delivery
Could have also been delivered to the wrong address and the recipient refused it.
You never received the refused package?
TBH, from personal experience most buyers are telling the truth and USPS loses/damages a lot of packages - just comes down to whether you want to take the hit or the buyer from USPS mistake. I'll usually refund in hopes they'll return and purchase another product, but that's in terms of building up a brand, the refunds are small, and the expensive items are insured with priority mail.
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