Re: Return addresses Quote:
Originally Posted by JamesNorth101 I arrange a courier to collect items that justify it
My 2 other methods are
1 - Offer a 50% refund and they keep the item
Or
2 - If the item is really cheap just let them keep it for free | This is the best way to go about it, I feel. I agree with James here.
I usually offer up to 70% refund on the ITEM price, not shipping, and most of the time, the customer is more than happy with that offer.
If something is less than £20, I just refund fully and close the case. Its really not worth my time.
I get maybe one return every month or so, so I deal with it swiftly. No point to think about these things too much because when I do get a return, its most likely because I've made a human error with the listing myself and I just accept the fact that these things happen and move on.
I'm sure a lot of it has to do with the category that I'm in, so I'm sure there are some real cancer categories where you have more returns/exchanges that you need to deal with.
If its something expensive, I'll just get UPS to collect because around £12 for an express delivery and if the item is worth it, its worth using their service and get it over and done with quickly- Just paint a picture to the customer how sorry you are and make them think that you are doing them a solid.
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