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  #1  
Old 06-27-2018
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Default Bought Elmo Fully Pro Seller Account. Got Banned! Need Help!

I have bought Fully Verification Pro Account from Elmo.
Since Mid of Feb. Sell little order with no problem untill 21 june.
I got suspension email from amazon.
He want Docs that I don't have it.

Quote:
Hello,

We are reviewing your Amazon.com seller account. During our review, you will not be able to sell on Amazon.com.

Please ship any open orders. If you have funds in your account, they will be available after any amounts paid for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-funds@amazon.com.

Please provide the following documents and confirm there is a valid credit card on file:

--Utility bill with name and address visible
--Business license, if applicable
--If you have active listings, include copies of invoices, receipts, contracts or delivery orders from your supplier issued in the last 90 days.

You can send files in .pdf, .png, or .gif format. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. Please submit your documents by following this link (https://sellercentral.amazon.com/cu/contact-us).

Once we receive your documents, we will review them and decide whether you may sell on Amazon.com again.

When you are ready to send us your plan, please submit your plan of action by following this link https://sellercentral.amazon.com/cu/contact-us.

Sincerely,
Seller Performance Team
amazon.com
http://www.amazon.com
Elmo don't help me to get reinstate. I think his account is not fully verified.
Anyone can suggest me to reinstate. Please.
Thanks.
The complete step-by-step guide to get back to selling today!

  #2  
Old 06-27-2018
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Default Re: Bought Elmo Fully Pro Seller Account. Got Banned! Need Help!

Have you made any changes or new listings which you believe may have triggered this?
  #3  
Old 06-27-2018
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Default Re: Bought Elmo Fully Pro Seller Account. Got Banned! Need Help!

I added new listing almost everyday.
I just have added a bank to receive money.
  #4  
Old 06-27-2018
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Default Re: Bought Elmo Fully Pro Seller Account. Got Banned! Need Help!

Quote:
Originally Posted by FernandoPT View Post
I added new listing almost everyday.
I just have added a bank to receive money.
Adding bank one month before prime day is a big mistake.
On amazon's algo, it is a fradulent action.
Amazon algo will think of this account as stolen and the hacker is going to sell a lot on prime day without actually shipping products out.

Last edited by nimade71; 06-27-2018 at 01:56 AM.
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  #5  
Old 06-27-2018
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Default Re: Bought Elmo Fully Pro Seller Account. Got Banned! Need Help!

What is Elmo saying about it?

Could you please PM JamesNorth101 and inform abut the situation?

Thank You
  #6  
Old 06-27-2018
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Default Re: Bought Elmo Fully Pro Seller Account. Got Banned! Need Help!

Quote:
Originally Posted by nimade71 View Post
Adding bank one month before prime day is a big mistake.
On amazon's algo, it is a fradulent action.
Amazon algo will think of this account as stolen and the hacker is going to sell a lot on prime day without actually shipping products out.
I have added this bank account since April. But not assign it.
  #7  
Old 06-27-2018
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Default Re: Bought Elmo Fully Pro Seller Account. Got Banned! Need Help!

Quote:
Originally Posted by nimade71 View Post
Adding bank one month before prime day is a big mistake.
On amazon's algo, it is a fradulent action.
Amazon algo will think of this account as stolen and the hacker is going to sell a lot on prime day without actually shipping products out.
Amazon algo?
  #8  
Old 06-27-2018
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Default Re: Bought Elmo Fully Pro Seller Account. Got Banned! Need Help!

Can you please suggest me to reinstate? I'm worried. Thanks.
  #9  
Old 06-27-2018
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Default Re: Bought Elmo Fully Pro Seller Account. Got Banned! Need Help!

I am also waiting for Elmo's reply regarding support for the accounts I purchased.
  #10  
Old 06-27-2018
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Default Re: Bought Elmo Fully Pro Seller Account. Got Banned! Need Help!

Quote:
Originally Posted by rsot View Post
Amazon algo?

Algorithm

As for OP. As the person below you replied, you added a bank during a crucial timeframe and amazon didnt like it.

As for the account, if it wasnt verified, you'd never be able to sell as long as you had. Good luck.
  #11  
Old 06-27-2018
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Default Re: Bought Elmo Fully Pro Seller Account. Got Banned! Need Help!

Get in touch with emlo I am sure he will do his best to resolve the issue
After manual review it could your items or anything can suspend account

Fully verified account does not mean you will not get suspended
  #12  
Old 06-27-2018
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Default Re: Bought Elmo Fully Pro Seller Account. Got Banned! Need Help!

Wait for elmo to reply to you.

Do you login and operate the account you got from him correctly though?
Buying an account is a great move, but operating it is even more important.

do you know how Amazon Ghost accounts work?

These are the things you need to keep in mind.
  #13  
Old 06-27-2018
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Default Re: Bought Elmo Fully Pro Seller Account. Got Banned! Need Help!

Elmo has a good reputation on these forums doesn't he?
  #14  
Old 06-28-2018
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Default Re: Bought Elmo Fully Pro Seller Account. Got Banned! Need Help!

Elmo Is Not Responding Is He still Selling Accounts ?
  #15  
Old 06-28-2018
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Default Re: Bought Elmo Fully Pro Seller Account. Got Banned! Need Help!

I've been trying to get a hold of Elmo too, his email keeps bouncing.
  #16  
Old 06-28-2018
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Default Re: Bought Elmo Fully Pro Seller Account. Got Banned! Need Help!

I noticed he’s not selling any accounts anymore No one knows where ELMO IS?!?!?
  #17  
Old 06-28-2018
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Default Re: Bought Elmo Fully Pro Seller Account. Got Banned! Need Help!

Please send Elmo a PM directly. His email no longer works, but PMing here on the forum does

If you have current outstanding issues he will get back to you ASAP. If you dont hear back within a couple of days feel free to also drop me a PM
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  #18  
Old 06-28-2018
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Default Re: Bought Elmo Fully Pro Seller Account. Got Banned! Need Help!

He changed his email recently in the past few weeks
  #19  
Old 06-28-2018
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Default Re: Bought Elmo Fully Pro Seller Account. Got Banned! Need Help!

Hey Guys New here
  #20  
Old 06-28-2018
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Default Re: Bought Elmo Fully Pro Seller Account. Got Banned! Need Help!

In the case, If I send Docs, like Credit card bill, Invoices, send to Amazon.

is it my account will be reinstate?

Last edited by JamesNorth101; 06-29-2018 at 04:05 AM.
  #21  
Old 06-29-2018
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Default Re: Bought Elmo Fully Pro Seller Account. Got Banned! Need Help!

Quote:
Originally Posted by FernandoPT View Post
In the case, If I send Docs, like Credit card bill, Invoices, send to Amazon.

is it my account will be reinstate?
I would contact Elmo via PM and wait for his reply. If the account wasn't verified, then they would ask for other documents, such as passport or ID card etc. So I guess he sold a fully verified account but something you did on your side must have triggered this review of the account.

Also I noticed that elmos sales threads aren't in the marketplace anymore. Maybe he went on vacation?
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  #22  
Old 06-29-2018
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Default Re: Bought Elmo Fully Pro Seller Account. Got Banned! Need Help!

It worked for at least 4 months, you were listing every day with no trouble, everything seemed to be working until you made some changes right before a critical hot spot selling period.

No insult intended but you seem sort of clueless about what's going on, I think it's far more likely it's something you did than the account being somehow defective. A defect likely would have showed up right away.

Just saying...
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