Hi
looking for help with a seized package at US customs. Thanks.
EDIT: I ordered a Chanel branded wallet from a very reputable reseller in Singapore. DHL even attempted to deliver the package but I was not at home at the time. When the package went back to DHL it was seized by US customs and when I called to ask why it was seized, the officer said it was not authentic and that I would receive a letter in 4-6 weeks.
I've been in contact with the seller and she maintains that the item is authentic. The item was packaged with the receipt and authenticity card.
I'm not sure what to do. I don't know what was in the package. Maybe the seller did a bait and switch? I am wondering if it is possible to get pictures from US customs of the product so that I can send the pictures to an authentication service.
Thank you for your time.
Last edited by rod12160; 07-04-2018 at 09:47 AM.
Reason: Adding more details.
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