WHEN EBAY SENDS THE post-suspension Slander & LIBELOUS EMAILS TO CUSTOMERS
I apologize if this has already been posted, but it's a helpful tip I think.
I have found that AS LONG AS you COMMUNICATE with customers as fast as possible with spin control, it greatly reduces your chargebacks and hysterical customers scared out of their minds by ebay wanting refunds.
I always say something like, yes, there was a hacker breach in my account and I am working with ebay to resolve it, blah blah blah, and ebay may contact you to make sure your auction was a legitimate auction by me and not the hacker. I am writing you to confirm our transaction was authorized.
And it really helps to use the customer's name, tracking number for the package and auction title throughout your email so they feel the connection.
Saved many a sale this way!!
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