Better To Call In As Account Holder Or Business Owner?

[BaggaDonuts]

Has anyone gotten 'We cannot log you in. If you think there is an issue with your account contact us..' upon login?

If the account has been upgraded to a business account but has a different stealth name than my own (and different gender) is it better to try to call in as the person, or to try for a name change instead and explain the person no longer works for the company?

Accounts are perm limited and passed their 180 days.

Just curious.

[BigCJ]

It may be best to use the current info but bring up some of the past info. Thats how I do it if I need a number changed or something.

Makes them feel more secure that the account is actually yours

"Hello, Im john, at 123 liver street but we used to have a location at 345 liver street and we recently moved"

Wait for others to chime in