Re: Calling paypal but automatically keeps dropping out.
I called once each morning for the last 3 mornings, and after a 50+ minute wait, someone answered and then I instantly lost them. Because I HAD to get through, I called back and waited out the 40+ hold time again.
Having worked in a call center (in the USA) years ago, I know how it's common to "take" calls and "get disconnected" when hold times got too high to reduce the number of calls backed up. I'm sure it's all done so much more differently now but I almost never get disconnected without thinking this is a possibility, especially when there is a long hold time.
Definitely could be a call center software glitch too sometimes. Or a new center they're using trying to show better call process numbers.
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