Advise for Case
Hello,
Anyone have advise on how to respond to this? Old account that I have been dropshipping on, I don't have pictures of the inventory of course. A customer bought an old model item that has been upgraded (new picture on bottle, same exact ingredients) and complained to amazon that I sent the wrong item.
I have already deleted the item from Inventory, how should I respond to the case?
Thanks guys.
"Greetings from Amazon,
You are receiving this email as we have received a feedback regarding your ASIN : XXXXXXXXXX [SKU: XX-XXXX-XXXX].
Customer stated that he ordered for "Old Model of Item" however he received "new model of item".
In order to provide the best buying experience to Amazon customers, we have temporarily suspended your listing for review.
Please write back to us with the following checklist:
- Please provide us with images of the product in your inventory
- Possible reason for the discrepancy
- Checked the rest of the inventory to ensure that products meet the size/material requirements specified on the Detail page?
- Plan of Action to avoid similar instances in the future.
Awaiting for your response for the next course of action.
Thank you for selling with Amazon"
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