MC011 - eBay - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > International eBay & Paypal Discussions > UK eBay & Paypal > UK eBay Suspensions

UK eBay Suspensions General issues related to UK eBay suspensions

Reply
 
Thread Tools
  #1  
Old 11-20-2018
Junior Member
 
Join Date: Jun 2016
Posts: 78
Thanks: 1
Thanked 14 Times in 12 Posts
Activity: 0%
Longevity: 45%
iTrader: (-1)
Default MC011 - eBay

Hello there, I recently received a restriction from eBay, I'm not entirely sure what triggered this since I have 100% feedback, and never had any issues at all with any customers. They initially asked for tracking for every time I sold, which I supplied them with, and now you've just come back and asked for pretty much all the stuff they should've already had. Any ideas on how to go about this. All help is appreciated. Thank you in advance.

Quote:
1) Proof of your identity

2) Proof of your address you have on file with us

3) Proof of ownership for each of the items you had listed

4) Proof of payment for any invoices you send us. This can be a bank statement showing your name, addresst
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 11-20-2018
Ebayorbust's Avatar
Executive [VIP]
 
Join Date: Jul 2009
Posts: 5,864
Thanks: 511
Thanked 2,365 Times in 1,526 Posts
Activity: 30%
Longevity: 85%
iTrader: (56)
Default Re: MC011 - eBay

100% feedback doesn't mean an account can't be restricted. It's your items that are causing the issue. Not sure what you mean by "how to go about this"...... The only way to have a chance of getting your account back is to supply what they are asking for. All documentation you send must show the stealth details.
__________________
UK PAYPAL & PAYONEER ACCOUNTS FOR SALE HERE
IDENTITY CONFIRMED ACCOUNTS AVAILABLE
GET FRESH RESIDENTIAL IP ADDRESSES HERE
Reply With Quote
  #3  
Old 11-20-2018
Junior Member
Threadstarter  
 
Join Date: Jun 2016
Posts: 78
Thanks: 1
Thanked 14 Times in 12 Posts
Activity: 0%
Longevity: 45%
iTrader: (-1)
Default Re: MC011 - eBay

Quote:
Originally Posted by Ebayorbust View Post
100% feedback doesn't mean an account can't be restricted. It's your items that are causing the issue. Not sure what you mean by "how to go about this"...... The only way to have a chance of getting your account back is to supply what they are asking for. All documentation you send must show the stealth details.
Even if I a supply them with all the details they're requesting what are the chances of getting my account back, they've not even responded back to my appeal which was about the tracking information. And I got this restriction. That was well over 7 days ago.
Reply With Quote
  #4  
Old 11-20-2018
Executive [VIP]
 
Join Date: Oct 2016
Posts: 2,685
Thanks: 931
Thanked 925 Times in 678 Posts
Activity: 0%
Longevity: 43%
iTrader: (0)
Default Re: MC011 - eBay

MC011 almost always means it's an issue with your items, selling practices, or buyer complaints.

This type of restriction is notoriously difficult to overcome. You have nothing to lose by providing your docs. Not doing so will mean you will remain restricted.
Reply With Quote
  #5  
Old 11-20-2018
Junior Member
Threadstarter  
 
Join Date: Jun 2016
Posts: 78
Thanks: 1
Thanked 14 Times in 12 Posts
Activity: 0%
Longevity: 45%
iTrader: (-1)
Default Re: MC011 - eBay

Quote:
Originally Posted by nickopedia View Post
MC011 almost always means it's an issue with your items, selling practices, or buyer complaints.

This type of restriction is notoriously difficult to overcome. You have nothing to lose by providing your docs. Not doing so will mean you will remain restricted.
The only thing I can narrow it down to is the items which I am selling, but by all means, they can request the docs, but they've been previously provided, yet they're asking for it again. Like don't they check before sending these kinds of emails. If they check, whatever docs they are asking for has already been provided. But I guess I'll just have to resubmit them again.
Reply With Quote
  #6  
Old 11-20-2018
Executive [VIP]
 
Join Date: Oct 2016
Posts: 2,685
Thanks: 931
Thanked 925 Times in 678 Posts
Activity: 0%
Longevity: 43%
iTrader: (0)
Default Re: MC011 - eBay

Speaking for me personally, anytime I got the dreaded MC011 it was definitely because they had concerns about the items I was selling. The first time they thought the items were non authentic, and another time was because an "anonymous" buyer reported the items. From the research I've done, it's a type of "Trust & Safety" security hold. They almost always ask about the items being sold and want documents for those.
Reply With Quote
  #7  
Old 11-20-2018
Junior Member
Threadstarter  
 
Join Date: Jun 2016
Posts: 78
Thanks: 1
Thanked 14 Times in 12 Posts
Activity: 0%
Longevity: 45%
iTrader: (-1)
Default Re: MC011 - eBay

Quote:
Originally Posted by nickopedia View Post
Speaking for me personally, anytime I got the dreaded MC011 it was definitely because they had concerns about the items I was selling. The first time they thought the items were non authentic, and another time was because an "anonymous" buyer reported the items. From the research I've done, it's a type of "Trust & Safety" security hold. They almost always ask about the items being sold and want documents for those.
After you supplied them with it, was your account reinstated?
Reply With Quote
  #8  
Old 11-20-2018
yankee's Avatar
Executive [VIP]
 
Join Date: Nov 2013
Posts: 8,983
Thanks: 2,744
Thanked 3,108 Times in 2,282 Posts
Activity: 0%
Longevity: 60%
iTrader: (2)
Default Re: MC011 - eBay

It is holiday season. To get the first review of docs can easily be 30+ days and in my experience 90+ days this time of year.

I would not expect any response quickly. Once you load your docs one at a time, call into ebay and notify them. They will email the correct department but expect a long to very long wait for the docs to be reviewed. Typically this time of year, it will be after the major selling season. This is for ebay.com
Reply With Quote
  #9  
Old 11-20-2018
Junior Member
Threadstarter  
 
Join Date: Jun 2016
Posts: 78
Thanks: 1
Thanked 14 Times in 12 Posts
Activity: 0%
Longevity: 45%
iTrader: (-1)
Default Re: MC011 - eBay

Quote:
Originally Posted by yankee View Post
It is holiday season. To get the first review of docs can easily be 30+ days and in my experience 90+ days this time of year.

I would not expect any response quickly. Once you load your docs one at a time, call into ebay and notify them. They will email the correct department but expect a long to very long wait for the docs to be reviewed. Typically this time of year, it will be after the major selling season. This is for ebay.com
Problem is I can't even call them because I bought this stealth and has a female name on it. :S
Reply With Quote
  #10  
Old 11-21-2018
Junior Member
Threadstarter  
 
Join Date: Jun 2016
Posts: 78
Thanks: 1
Thanked 14 Times in 12 Posts
Activity: 0%
Longevity: 45%
iTrader: (-1)
Default Re: MC011 - eBay

Update: I have now received a MC013 restriction and that was due to the discrepancy with the ID, given them everything today, and received an email straight after. With MC013.
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Need help Ebay MC011 akim14 eBay Suspensions 2 03-02-2016 02:56 PM
Need help eBay MC011 mshal101 eBay Discussion! 20 12-15-2014 09:43 AM
ebay mc011 stcspiderman eBay Suspensions 5 08-04-2014 10:15 PM
MC011 Ebay what to do? Gtribb eBay Suspensions 4 06-06-2014 10:40 PM


Aspkin Group

All times are GMT -5. The time now is 06:30 PM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58