Re: Where are the Americans??
Are you calling the US # during US time?
Customer Service hours: For general queries, hours of operations are: 8am to 8:30pm Monday to Saturday; 9am to 8:30pm Sunday. For claims, hours of operation are: 8am to 8.30pm Monday to Friday; 8am to 6.30pm Saturday; 9am to 6.30pm Sunday.
Also don't expect the reps to review a limitation and make a decision over the phone in every instance. It might work in some limited cases, but not always.
BTW, if you are not based in the USA, please change the flag on your profile so members of the forum can give you help that's applicable to you.
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