Re: what actually causes the MC011?
MC011 is a type of Trust & Safety restriction.
This usually means you have an issue with the item(s) you are selling, or there have been complaints about your selling practices. Those are the top two triggers, but it can also be other metrics such as excessive return rates, cases, and the like.
MC011's are very hard to pass, as that means the US Risk Management Dept. in Draper, UT has control over the account. The front line reps or other departments cannot lift this type of restictions, only the T&S people can.
They will always ask for invoices/bills of sale, but usually even if they are legit, they will place a bit of scrutiny on the account which makes it doubtful the initial suspention will be lifted. You have nothing to lose but to try, though.
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