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  #1  
Old 01-11-2019
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Default Suspended for Invoice + Auth. letter

Hi guys,
mi stealth account was suspended.
Amz request invoice and auth. letter.

I have any chance ?
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  #2  
Old 01-11-2019
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Default Re: Suspended for Invoice + Auth. letter

Account Suspended after 1 week .
i sell only 20 item
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  #3  
Old 01-11-2019
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Default Re: Suspended for Invoice + Auth. letter

Do you have permission to sell the items your selling?
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Old 01-11-2019
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Default Re: Suspended for Invoice + Auth. letter

No....
I Need an authorization letter.... and invoice...
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Old 01-11-2019
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Default Re: Suspended for Invoice + Auth. letter

HI AmaLock,
this is becoming a more common occurance now. Amazon are requesting such information more and more frequently. Its to prevent all the "f**es" that are on the market
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Old 01-11-2019
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Default Re: Suspended for Invoice + Auth. letter

If its an automated request for an invoice those are easier to pass than having competitors flag your listings/complain.

Submitting ⊗⊗⊗⊗ invoices these days can get you perm suspended, keep that in mind
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Old 01-11-2019
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Default Re: Suspended for Invoice + Auth. letter

Thank you all for the answers.

The account was created 9 days ago.

I think the mail is automatic and to prevent any problems because they do not accuse me of anything. They say I'm selling articles of which the authenticity is disputed but it is not about complaints or anything.
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Old 01-11-2019
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Default Re: Suspended for Invoice + Auth. letter

Quote:
Originally Posted by Beautiful View Post
If its an automated request for an invoice those are easier to pass than having competitors flag your listings/complain.

Submitting ⊗⊗⊗⊗ invoices these days can get you perm suspended, keep that in mind
Is there a way to figure out if it's an automatic request?
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Old 01-11-2019
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Default Re: Suspended for Invoice + Auth. letter

Quote:
Originally Posted by The Demon View Post
Any account younger than 30 days will experience this.
What do you advise me to do?
Obviously I have no invoices and letter of auth.
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  #10  
Old 01-11-2019
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Default Re: Suspended for Invoice + Auth. letter

For invoices There is no problem…but I do not know where to find a letter of auth. do you have a suggestion?
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  #11  
Old 01-11-2019
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Default Re: Suspended for Invoice + Auth. letter

Quote:
Originally Posted by The Demon View Post
Find someone who can create and verify if amazon decides to call. Otherwise you're screwed.

how would amazon know if an invoice was f@#e
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  #12  
Old 01-13-2019
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Default Re: Suspended for Invoice + Auth. letter

Quote:
Originally Posted by bmk73 View Post
how would amazon know if an invoice was f@#e
They don't if you it was well made, but they call the number and if they cannot verify you they ask for more information and account remains suspended.
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  #13  
Old 01-23-2019
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Default Re: Suspended for Invoice + Auth. letter

Quote:
Originally Posted by The Demon View Post
Is this a serious question? If they call and the person on the other end has no idea what amazon is talking about, that's deemed a ⊗⊗⊗⊗ invoice.
yeah it was a serious question...and what i mean is...lets say someone had a wholesaler with full website, phone #s etc/real invoice..amazon never called yet didnt accept invoice....how would amazon know it was f@#e...do thy send the asin police?
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  #14  
Old 01-23-2019
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Default Re: Suspended for Invoice + Auth. letter

Quote:
Originally Posted by The Demon View Post
They dont know it's ⊗⊗⊗⊗, they just dont accept it as a verifiable company/invoice.
so do u know to amazon, what makes one invoice verifiable over another?

like if they dont call the wholesaler/distributor...how can they say its not verifiable u know?

Last edited by bmk73; 01-23-2019 at 06:52 PM.
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  #15  
Old 01-23-2019
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Default Re: Suspended for Invoice + Auth. letter

Quote:
Originally Posted by bmk73 View Post
so do u know to amazon, what makes one invoice verifiable over another?

like if they dont call the wholesaler/distributor...how can they say its not verifiable u know?
The thing is they call in 99% of the cases so if they cannot confirm the invoice with the vendor they say that they cannot reactivate your account as they do not have sufficient information to do so. And no matter how many good POAs you send them they repeat this like a loophole 3-4 times until the account is done. Very nasty dealing with amazon these days....
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Old 01-24-2019
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Default Re: Suspended for Invoice + Auth. letter

Quote:
Originally Posted by auga View Post
The thing is they call in 99% of the cases so if they cannot confirm the invoice with the vendor they say that they cannot reactivate your account as they do not have sufficient information to do so. And no matter how many good POAs you send them they repeat this like a loophole 3-4 times until the account is done. Very nasty dealing with amazon these days....

yeah but i know they didnt call at all..i asked the distributor ...
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  #17  
Old 01-25-2019
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Default Re: Suspended for Invoice + Auth. letter

Quote:
Originally Posted by bmk73 View Post
yeah but i know they didnt call at all..i asked the distributor ...
Ok so you are saying that you provided legit invoice and they did no accept it? What message did you receive from them?
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  #18  
Old 01-25-2019
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Default Re: Suspended for Invoice + Auth. letter

Quote:
Originally Posted by auga View Post
Ok so you are saying that you provided legit invoice and they did no accept it? What message did you receive from them?

yeah real and they did not contact wholesaler..

reply was basically "was unverifiable" which doesnt make sense since they didnt try to verify...
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  #19  
Old 01-25-2019
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Default Re: Suspended for Invoice + Auth. letter

Well that is strange what was their wording exactly if they cannot verify them they usually say that they do not have sufficient information to reactivate the account. Did you send POA?

Last edited by auga; 01-25-2019 at 01:56 PM.
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  #20  
Old 01-25-2019
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Default Re: Suspended for Invoice + Auth. letter

Quote:
Originally Posted by auga View Post
Well that is strange what was their wording exactly if they cannot verify them they usually say that they do not have sufficient information to reactivate the account. Did you send POA?

wasnt requesting a poa...just to email invoices...my account got the "inauthentic claim" from the bots...omne of the asins i havent even sold so clearly no one can claim inauthentic haha
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  #21  
Old 01-26-2019
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Default Re: Suspended for Invoice + Auth. letter

Yes they can this is a standard practice now on all new AZ accounts all accounts are bot vetted with inauthentic claim no matter if item is sold or not, once it is listed is enough. I meant what did you receive as a response after submitting the invoices to them?
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  #22  
Old 01-27-2019
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Default Re: Suspended for Invoice + Auth. letter

Quote:
Originally Posted by auga View Post
Yes they can this is a standard practice now on all new AZ accounts all accounts are bot vetted with inauthentic claim no matter if item is sold or not, once it is listed is enough. I meant what did you receive as a response after submitting the invoices to them?

3 times they replied with this same template canned email basically..the account is made with a real new llc under a family members info/address etc so its not even really a stealth i guess...and the invoices are real..so no clue at this point...



"We received your submission but do not have enough information to reactivate your ability to sell on Amazon at this time. Please address the following concern(s):

You are offering items that may be inauthentic. A list of these items is provided below:

-------------------------------------
ASIN: ----------
-------------------------------------

Please send us the following information:
-- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
-- If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
-- Contact information for your supplier, including name, phone number, address, email, and website.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible."
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