Hello, I've had listings for this item for over weeks and barely had any sells on any of them, all of a sudden I received this message and it says I have to provide them with my ID, Merchant Receipts and fulfilment proof.
I can provide them with all of the above, but why did this happen? I took the pictures myself and wrote all the descriptions and didn't copy from anyone, I bought 100 of them from Walmart online store and I can even provide them with proof of receipt.
I really feel like it's a greedy competitor reporting and getting rid of smaller sellers. He's been selling for months without any problems and it's the same item, nothing happens to him, but as soon as anyone sells one or two they get removed? kind of fishy to be honest.
Please help me out and let me know if I should provide them with whatever they asked for or I should just let go of this account? thank you.
This is the exact message I received from EBAY.
Your listing has been removed: Trademark Violation - Unauthorized Item
Your listing has been removed: Trademark Violation - Unauthorized Item
Hello xxxxxxxx,
After reviewing your eBay account, we've taken the following action:
- Listings have been removed. A list of items that were removed can be viewed at the bottom of this message.
- We have credited all associated fees except for the final value fee for your listing(s).
Your listing or product was removed after the rights owner reported it as counterfeit. We urge you to contact the rights owner directly for more information about why they requested the removal of your listing or product and whether you can sell the item.
For more information on our VeRO program, please visit:
http://pages.ebay.com/vero/infoforusers.html
If you have more questions, contact our policy experts:
http://ocsnext.ebay.com/ocs/cusr?query=1337&=PTB1211
Please be sure your current and future listings follow these guidelines, keeping in mind that additional violations could result in the suspension of your account.
The rights owner or an agent authorized to act on behalf of the rights owner, Apple, Inc., notified eBay that this listing violates intellectual property rights. When eBay receives a report of this type of violation, we remove the listing to comply with the law.
Trademark--Item Infringement Item(s) is a counterfeit product which infringes a trademark. Provide trademark information in additional information box below.
We encourage you to contact Apple, Inc. directly if you have any questions.
You can send an email to:
mrkt-apple@appdetex.com
For more information on how eBay protects Intellectual Property, or for additional information if you believe that your listing has been removed as a result of an error or misidentification, please visit the following Help page:
http://pages.ebay.com/help/policies/...s-vero-ov.html
We appreciate your cooperation.
Thanks,
eBay
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