Re: Avoiding filipino call center
PayPal has two main US Offices; The Corporate HQ in San Jose, CA but they usually don't deal at the front line level- it's more for administrative type stuff.
PayPal's main US base is located in La Vista, Nebraska (Omaha) which is a huge campus; they deal with most customer-facing functions, big data, risk managment, merchant services, and other backoffice functions. Yes, Omaha has US frontline reps, but when they get too busy, the spillover will go one of their outsourcing partners in the Philippines.
Unfortunately, PayPal is doubling down on their Philippines Customer Service presence. They are hiring more workers and those jobs are mostly with BPO contractors like Convergys, Teleperformance, Accenture, etc.
This means your chances of getting a US based rep is going to be diminished as time goes on, at least for people unaware of other methods of contact. I have access to internal numbers at both eBay and PayPal I can use to my advantage, some of which are NOT published or found online. |