Paypal Back Office 24-72 Hour BS
Is it just me, or is the go-to excuse for PP phone agents that run into an issue they can't/won't tackle to give a response of "I've escalated this to our back office and you should hear back within 24-72 hours. Have a nice day."
I followed up on a few accounts I called in and was given this excuse, and the rep says there is no record of any note on the account regarding the previous calls.
Just a tactic to get the call quota up maybe?
I found other agents that have been more helpful, but most have given me the basic runaround. Is this an experience thing? Thoughts?
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