no refund option on paypal

[juke123321]

got limited and now theres no refund option on paypal, if i call paypal can they manually refund for a trasnction?

[agent006140]

someone here has succeeded by calling.

[JamesNorth101]

If you have the full funds for the full refund including the fees sometimes they can manually do it although not always

[rsot]

Originally Posted by juke123321

got limited and now theres no refund option on paypal, if i call paypal can they manually refund for a trasnction?

I have manually called PP to refund a transaction for UK pp and US pp accounts - last time done in 2016 though

[parsierngue]

The morons sometimes tell you that you have to lift the limitation before they will do anything. If that happens, keep trying until you get someone else willing to help.

[agent006140]

if OP cannot refund,the buyers can file chargeback with cc issuer and that would hit Paypal ,then Paypal will debit his account for the chargeback amount plus $20 chargeback fee,just making the situation worse .
Paypal reps ,many do not know enough,OP needs to talk to someone who knows.

[BleepBloop]

Just tell the buyer to open a PayPal dispute on the transaction. The funds are on hold for 180 days just for this reason, in case a dispute goes down. Then see if you can refund through the dispute while not escalated to PayPal. No need for a CC chargeback and get dinged with a chargeback fee.

[cafonabob]

You can do it sometimes by chat too. Just tell them the account is limited, you aren't using Paypal ever again. This buyer wants his money back and as a nice person you want to help them but you don't give 2 f8cks either way but you're doing the customer a favor, please give his money back now.