Chargeback on stealth account - defend or refund?
Noticed i have a chargeback on my Amazon Stealth selling page (didn't get an email from Amazon btw!)
When i click on the case there are no details of why the chargeback has been initiated and i have the option to represent my case or refund.
I have sent a message to the buyer asking what the issue is but have received no response.
It's only a low amount (£10) so i'm more worried about selling metrics.
Should i automatically refund and take the hit or should i represent my case by saying i have no idea what the issue is and the customer isn't responding?
I'd guess if a customer has gone direct to his bank they are going to be quite determined to persue this and cause problems for my account?
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