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02-21-2018
| Junior Member | | Join Date: Dec 2014
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Activity: 0% Longevity: 53% | | Safety Team
-Anyone dealt with this? what do they need?
Amazon.com wrote:
Dear Seller,
As part of our ongoing efforts to provide the best possible customer experience, Amazon is implementing safety requirements on mobile phone batteries.
You are receiving this message because your listings for mobile phone batteries or chargers have been removed from Amazon because they were listed in the wrong product category. Refer to our Help topic for instructions on how to meet the safety requirements: https://sellercentral.amazon.com
After you’ve met the safety requirements, please list your offers in the correct category.
Mobile Phone Batteries
• 10700210 0210 – Batteries
• 10700211 0211
If your listings for mobile phone batteries or chargers have not been approved by March 30, 2018, and you have any inventory of these products remaining in our fulfillment centers at this time, please request removal within 30 days. Instructions for creating a removal order can be found here: https://sellercentral.amazon.com/gp/help/201436560. Standard FBA Return Fees or FBA Disposal Fees will apply.
You agree that all of the information you submit in response to this request is true.
Thank you for selling on Amazon.
Sincerely,
Amazon Services
Impacted Asins:
Last edited by Superfly101; 02-21-2018 at 12:08 AM.
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02-21-2018
| | Super Moderator | | Join Date: Jul 2008
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Activity: 53% Longevity: 91% | | Re: Safety Team
Call them up and ask.
It could be as simple as you just used the wrong category as they said and they found out that you didn't have the proper documentations.
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02-24-2018
| | Executive [VIP] | | Join Date: Apr 2015
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Activity: 0% Longevity: 52% | | Re: Safety Team
I'm assuming you didn't create the listing, and some other dumbass did, when he did he put it in the wrong category because he was trying to skirt around some kind of policy, this finally got caught by Amazon and now they're sending this email to everyone listing under this bogus listing.
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02-27-2018
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It was because when seller support merges variations they always place them in a different category. We asked and they are purging the category like they did with Hoverboards as you need UL certification. We asked and now we are on the radar praying our response doesnt get us suspended.
Greetings,
We have not received a response to our previous request on [02/4/2018] for the items below:
In order to sell ASIN on Amazon, you must apply and submit the following:
1. Your seller ID ( merchant Token)/ vendor code associated to your account.
2. Your contact information (email address and phone number)
3. A list of ASINs you are applying to sell
4. Documentation evidencing that all Mobile phone wall chargers you are applying to sell are certified under UL 60950-1 Standard.
If you are not able to satisfactorily respond to these requests, your products may not be reinstated for sale on the website.
Best Regards,
Amazon.com Product Compliance
=======================================
For additional help, visit the Vendor Central Resource Center
To contact us again about this issue, please use the Contact Us form in Vendor Central
Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.
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02-27-2018
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Activity: 0% Longevity: 53% | | Re: Safety Team
How would you respond? We dont and asked them for labs to test and have no
problem getting the tests done but it looks like now (even though we werent aware are in trouble now).
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02-27-2018
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Activity: 0% Longevity: 53% | | Re: Safety Team
They provided us with the lab tests options but didnt they want a response yet.
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02-27-2018
| | Executive [VIP] | | Join Date: Dec 2009
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Activity: 100% Longevity: 83% | | Re: Safety Team Quote:
Originally Posted by Superfly101 How would you respond? We dont and asked them for labs to test and have no
problem getting the tests done but it looks like now (even though we werent aware are in trouble now). | Perhaps consider making your own new listing - GoA indicated some kind of bogus aspect here
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02-27-2018
| | Executive [VIP] | | Join Date: Sep 2007
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Activity: 0% Longevity: 96% | | Re: Safety Team
Superfly101
Are you waiting for the OK to list mobile batteries from Amazon?
If so, would making your own listing be a risk?
__________________ REAP WHAT YOU SOW. LIFE IS SO NOT FAIR.
Last edited by GreenBean; 02-27-2018 at 08:10 PM.
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02-27-2018
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Activity: 0% Longevity: 53% | | Re: Safety Team
Greenbean,
Not yet. i'm trying to figure out how to reply to the safety compliance team without
them canning our product listing permanently (even if we get the ul compliance test done) or our seller
account.
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02-27-2018
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Activity: 0% Longevity: 53% | | Re: Safety Team
We had our own listing, its our own branded product. They want a UL certificate on the item, we dont have it and did not know that Amazon implemented this new requirement to have it. They have
taken down TONS of other vendors as well.
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02-27-2018
| | Executive [VIP] | | Join Date: Sep 2007
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Activity: 0% Longevity: 96% | | Re: Safety Team Quote:
Originally Posted by Superfly101 We had our own listing, its our own branded product. They want a UL certificate on the item, we dont have it and did not know that Amazon implemented this new requirement to have it. They have
taken down TONS of other vendors as well. | OK. No listing yet until you sort the SafetyTeam ussue sounds the plan?
__________________ REAP WHAT YOU SOW. LIFE IS SO NOT FAIR.
Last edited by GreenBean; 02-27-2018 at 08:04 PM.
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02-28-2018
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Activity: 0% Longevity: 53% | | Re: Safety Team
Absolutely, they told us if we relist it they may remove our selling privileges and with Amazon, anytime they say "may" means WILL remove them
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03-01-2018
| | Executive [VIP] | | Join Date: Sep 2007
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Activity: 0% Longevity: 96% | | Re: Safety Team Quote:
Originally Posted by Superfly101 Absolutely, they told us if we relist it they may remove our selling privileges and with Amazon, anytime they say "may" means WILL remove them | Glad you knew that and was not swayed by another reply.
__________________ REAP WHAT YOU SOW. LIFE IS SO NOT FAIR. |
03-02-2018
| | Executive [VIP] | | Join Date: Apr 2015
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Activity: 0% Longevity: 52% | | Re: Safety Team
Your seller account is NOT at risk.
Your ability to list the ASINs mentioned IS.
Stop panicking.
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03-03-2018
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Lol, I'm not panicking about the account, I'm panicking about
the SKU's they just made us toss away 13K in GOOD safe inventory because of this new UL requirement. I'm pissed about that! amazon
make up crazy rules and don't care if you get hurt financially. It should be for new items after a specific date because we had sold tons of these and all 5-star feedback. What a waste of time and effort and money.
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05-08-2018
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Activity: 0% Longevity: 53% | | Re: Safety Team
We got what they wanted. basically had to pay Amazons special rates over 10K and they just approved everything to relist.
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05-08-2018
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Activity: 0% Longevity: 53% | | Re: Safety Team
Greetings,
Thank you for your interest in selling on Amazon. Your asins XXXXXXXX, XXXXXXXXX, XXXXXXXXX, XXXXXXXXX, XXXXXXXXX, XXXXXXXXX have been verified and approved by Product Safety.
We appreciate your patience and cooperation.
Best Regards,
Amazon.com Product Compliance
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05-08-2018
| | Executive [VIP] | | Join Date: Dec 2009
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Activity: 100% Longevity: 83% | | Re: Safety Team
Congrats Superfly101
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05-08-2018
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Activity: 0% Longevity: 39% | | Re: Safety Team Quote:
Originally Posted by Superfly101 We got what they wanted. basically had to pay Amazons special rates over 10K and they just approved everything to relist. | I am new to this. trying to learn...what do you mean you had to pay amazon's special rates? Did you not have to provide anything? just pay, assuming, a higher rate?
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05-08-2018
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They offered specific testing labs to work with for each product sku that was discounted. Normally, it costs about 12-15K per product so that would have been too expensive.
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05-14-2018
| | Executive [VIP] | | Join Date: Apr 2015
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Activity: 0% Longevity: 52% | | Re: Safety Team
lol sounds like a racket.
"Hey, you need these tests....and it will cost you 10k+ EACH.....OR we can test them for you....for 10k. |
05-14-2018
| | Super Moderator | | Join Date: Jul 2008
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Activity: 53% Longevity: 91% | | Re: Safety Team
Hmmm.... your listings were approved the first time right? And now they are asking all these nonsense?
Amazon is such a pain, but I did fight with them about something similar to this a while back and even though it took over a month, my ASIN was magically fixed by them.
So perhaps try to call in and ask for the manager's help?
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