£20k units missing from amazon FBA centre

jane · #1 07-02-2019

hi
amazon lost my shipment in FBA centre, i can prove that amazon received the shipment and they admitted they received shipment, just don't admit the content they lost which is worth £20k.
amazon keep closing my case and ask rediculous documents.
i am thinking take amazon to court, anybody have any better idea?

garry9061 · #2 07-03-2019

Ive had the same experience, however they never acknowledged receipt of the goods. I just went through the process with them, took about 6 months but eventually I was forced to contact executives directly and then got the refund.

walkingupwards · #3 07-03-2019

Why do shipments get lost? Is it a mistake on the part of the seller/supplier (bad labeling...etc)?

rsot · #4 07-03-2019

Quote:

Originally Posted by garry9061

Ive had the same experience, however they never acknowledged receipt of the goods. I just went through the process with them, took about 6 months but eventually I was forced to contact executives directly and then got the refund.

Congrats on that garry9061 even though the amount of time...appalling wow

user3657 · #5 07-03-2019

This is sad. I keep hearing more and more of these stories. I dont get how Amazon is losing all these things. They need better bigger cleaner work areas and these employees need less time restrictions.

Your will never get Amazon is pay the full value, but have admitted they lost the actual count?

james_112233 · #6 07-03-2019

They are not losing anything ... it is clearly being stolen.

Ebayorbust · #7 07-03-2019

Quote:

Originally Posted by walkingupwards

Why do shipments get lost? Is it a mistake on the part of the seller/supplier (bad labeling...etc)?

The working conditions in their warehouses would probably explain it. Staff dont give a ah1t.

garry9061 · #8 07-03-2019

Yep, the stock is getting stolen, its not possible for them to 'lose' it. The staff are worked like dogs and are on minimum wage, they just dont care.

james_112233 · #9 07-03-2019

Quote:

Originally Posted by garry9061

Yep, the stock is getting stolen, its not possible for them to 'lose' it. The staff are worked like dogs and are on minimum wage, they just dont care.

If you are working for Amazon through an agency, yes.

But once you are employed by Amazon themselves and move up from being a picker/packer the salaries are actually very good.

My cousin is on 30k a year and he's just a team supervisor.

garry9061 · #10 07-03-2019

Quote:

Originally Posted by james_112233

If you are working for Amazon through an agency, yes.

But once you are employed by Amazon themselves and move up from being a picker/packer the salaries are actually very good.

My cousin is on 30k a year and he's just a team supervisor.

Yes, I was referring to the warehouse staff physically handling our stock.

agent006140 · #11 07-03-2019

not unusual for warehouse worker to steal one or two items from the lot,but if the whole shipment is missing,it is the job of pros or misplaced?
what is the content?
There was a time UPS workers in warehouse can tell if the package has a phone inside,and they were stealing them,I would advise sellers to use big box.

jane · #12 07-03-2019

clearly it was stolen. i remember policeman arrested 4 guys for stealing at least £200k.

jane · #13 07-03-2019

Quote:

Originally Posted by tinsoldier

Common problem, issue them a letter before action.

Check out the main amazon forums for countless similar tales.

would you please clearify this?
who should i send the letter to ?

i am thinking to get a solicitor

agent006140 · #14 07-03-2019

go to AMZN seller forum and ask .

agent006140 · #15 07-03-2019

Quote:

Originally Posted by jane

hi
amazon lost my shipment in FBA centre, i can prove that amazon received the shipment and they admitted they received shipment, just don't admit the content they lost which is worth £20k.
amazon keep closing my case and ask rediculous documents.
i am thinking take amazon to court, anybody have any better idea?

what documents does AMZN want to see?
The problem is no one knows what is inside except you and the thief,if it is indeed stolen?
If it is direct from manufacturer to AMZN warehouse,show them the vendor invoice and the freight bill,is there insurance?

jane · #16 07-03-2019

Quote:

Originally Posted by agent006140

what documents does AMZN want to see?
The problem is no one knows what is inside except you and the thief,if it is indeed stolen?
If it is direct from manufacturer to AMZN warehouse,show them the vendor invoice and the freight bill,is there insurance?

C88 form.
invoices ( not from my supplier, it's invoice from manufacture with EEA)
all invoices which i sold on last year ( WTF)

amazon tried to do anything not to pay.

agent006140 · #17 07-04-2019

all warehouses have a receiving dept when shipments come in,with some warehouses owned by a company,it would not just accept any shipment,it would check with a list it has been provided either by the A/P or purchasing dept what have been ordered and expected to come in and what is the content and from whom?
I assume you have a FBA account with AMZN,do you have the shipping label from your supplier /shipper showing your FBA account,date of shipment and content?
Who is the shipper?
it should have all the information on when it is delivered,and who signed for it.

jane · #18 07-05-2019

Quote:

Originally Posted by agent006140

all warehouses have a receiving dept when shipments come in,with some warehouses owned by a company,it would not just accept any shipment,it would check with a list it has been provided either by the A/P or purchasing dept what have been ordered and expected to come in and what is the content and from whom?
I assume you have a FBA account with AMZN,do you have the shipping label from your supplier /shipper showing your FBA account,date of shipment and content?
Who is the shipper?
it should have all the information on when it is delivered,and who signed for it.

yes, i have FBA account and amzon admited they received my shipment, they just denied that the contents they received.

agent006140 · #19 07-05-2019

what is the content ,why do they deny the content?
and based on what proof ?

jane · #20 07-06-2019

Quote:

Originally Posted by agent006140

what is the content ,why do they deny the content?
and based on what proof ?

they said they only received 1/3 of them, even i can prove the weight of this shipment by carrier.

agent006140 · #21 07-06-2019

You have to take it up with your shipper.
when did you find out it is missing 2/3 of the content,did AMZN inform you?
it is hard to say,it could be your vendor ,the shipper,AMZN receiving,storage depts.
Do yo have insurance,?
who is the shipper?

agent006140 · #22 07-06-2019

This may be off the topic,but I used to order some beautiful Indian bronze
statues from an IMPORTER,I ordered a case of six and one is missing,in its place is just shredded paper/
I called the importer and they are not surprised,they said probably someone in the factory took one and try to sell it in the street of India >
They sent me a replacement,did not even bother to ask more questions!
My UPS driver said that some workers in warehouses are stealing smart phones,they can tell from the name of the shipper,the size and weight of the box that there is a phone inside.