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  #1  
Old 12-05-2017
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Default Need advice, Customs bought an item from me

Hi, I sell electronics made in China, and I recently received an order for a name brand product (not 100% sure if real) from someone with Customs and Boarder Protection in there name (ie. Customs and Boarder Protection c/o HISNAME) I looked up the address and a Customs Office is listed at this location. I purchased a shipping label, but I got cold feet and decided not to send it out today.

I live in the US, and am worried that this person might do something to jeopardize my business. I have perfect feedback on this account , and would rather not get in trouble from eBay or the law.

What would you do in my situation?
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Old 12-06-2017
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Default Re: Need advice, Customs bought an item from me

message the buyer and ask him "hey dude are u a sn*tch?"
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  #3  
Old 12-06-2017
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Default Re: Need advice, Customs bought an item from me

This happend with me before, but the customer was a lawyer not a customs officer. I was also selling brand product and was 100% sure it would be a mistake sending this item to him. I looked my customer up and he was a lawyer specializing in banking law, I was afraid that if he discovers the item is not authentic he would pursue me legally as if he was scammed.

I printed a label through Ebay, marked as shipped (no tracking info btw) and waited for him to get back to me few days later claiming he had not received his item and then refunded him.

Don't ship, mark as shipped and refund at a later date.
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Old 12-06-2017
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Default Re: Need advice, Customs bought an item from me

Customs would stop your inventory on the way into USA not try to go pursue you after the fact by buying from your store.

If you do ship, maybe avoid using the address you receive inventory at as the return address on the parcel?
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Old 12-06-2017
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Default Re: Need advice, Customs bought an item from me

Quote:
Originally Posted by Loneranger587 View Post
Hi, I sell electronics made in China, and I recently received an order for a name brand product (not 100% sure if real) from someone with Customs and Boarder Protection in there name (ie. Customs and Boarder Protection c/o HISNAME) I looked up the address and a Customs Office is listed at this location. I purchased a shipping label, but I got cold feet and decided not to send it out today.

I live in the US, and am worried that this person might do something to jeopardize my business. I have perfect feedback on this account , and would rather not get in trouble from eBay or the law.

What would you do in my situation?
Trademark your brand to establish its authenticity.

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Old 12-06-2017
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Default Re: Need advice, Customs bought an item from me

Haha, yeah. Trademarking another company's brand is always easy.

OP isn't selling anything authentic and is afraid of the legal implications of shipping foo-foo's to a customs official..
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Old 12-06-2017
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Default Re: Need advice, Customs bought an item from me

Now, now, the OP is not 100% sure they are countefeit.

It's just the rest of us that are 100% sure.
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Old 12-06-2017
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Default Re: Need advice, Customs bought an item from me

You've been paid, send it or face the consequences. Or send it AND face the consequences.

You've already made the choice to sell ⊗⊗⊗⊗ stuff, now suddenly you're getting cold feet? The time for cold feet was before you started doing this.

On the other hand, consider this, he's in a customs office. He/she could be a clerk in the IT division, or a guy who drives a forklift, or a janitor, how could you know WHAT he does?

Maybe when they see it's a counterfeit they'll flag you in the computer for your next big imported shipment and seize it, you'll lose all your money and product and then they'll have enough of a dollar value to mount a real serious jail time worthy case against you.

Now THERE'S something to think about on those sleepless nights when your conscience is bothering you for selling knock-offs as brand name products, don't you think?
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Old 12-06-2017
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Default Re: Need advice, Customs bought an item from me

Quote:
Originally Posted by Loneranger587 View Post
What would you do in my situation?
Welcome to the forums - all the best as you master stealth

1. Stop selling things that you are UNSURE of their authenticity.
2. Your decision to ship or not - could consider a refund and giving a reason why you can't ship or not (There are reasons available but you need to think them out)
3. You want further advice? Get legal assistance
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Old 12-06-2017
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Default Re: Need advice, Customs bought an item from me

Here is the solution to your problem:

1. Don't ship, but mark as shipped (Don't buy shipping label with tracking). He will come back later and say he didn't receive his item > you issue a refund and that's it.

2. Modify your listing and make it 100% clear that you're selling a generic item and state in the article's description that the item you're selling is generic and was not made by the original company. I would also recommend that you remove any brand names from your listing's title.

3. If the size of your inventory of this item is not big, sleep on it for a while and deactivate that listing (set the number of available stock to 0). Do this only if you have a gut feeling that the listing will bring you trouble if kept up for now.

4. Call up the customs office and ask to talk to the person who purchased the item from you (ask specifically for his/her name - call from a burner phone or a phone booth). Maybe it's just another rival seller who made the purchase and used this ⊗⊗⊗⊗ name to scare you off.

5. Consider all what happend as a wake up call and take necessary measures to avoid future problems.


I don't think the customs office made this purchase as a part of ongoing investigation, customs usually open your coming packages and confiscate it when needed. It's either a rival seller or a normal person who happens to be working for the customs and decided to buy from you.


Anyway, best of luck and don't forget to come back and tell how did it go.
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  #11  
Old 12-07-2017
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Default Re: Need advice, Customs bought an item from me

Ship out the item but change your return address on the package (even make up one that doesn't exist).
That way nobody 'unwanted' can get your info.
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  #12  
Old 12-08-2017
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Default Re: Need advice, Customs bought an item from me

When these agencies do test purchase they don't use official address, they use normal residential address they not that stupid to given you their real address

I would not worry at more likely genuine customers, I get loads of orders from police station addrss, courts, even eBay staff they are human aswell and buy same way as us
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  #13  
Old 12-09-2017
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Default Re: Need advice, Customs bought an item from me

Buy the item locally and ship it to him. Everyone happy and your off the list.
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Default Re: Need advice, Customs bought an item from me

That may be the BEST idea so far. Gets you completely off the hook.
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Default Re: Need advice, Customs bought an item from me

Who the hell would sell counterfeit items on a non-stealth account? Major risk!
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Old 12-12-2017
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Default Re: Need advice, Customs bought an item from me

Quote:
Originally Posted by dicsolovag View Post
Who the hell would sell counterfeit items on a non-stealth account? Major risk!
3/4 of eBay...
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Old 12-12-2017
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Default Re: Need advice, Customs bought an item from me

Quote:
Originally Posted by phaz0rz View Post
3/4 of eBay...


Can only confirm. Many sellers are selling and Chinese sellers are moving heavy weight and getting away with it.
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Old 12-12-2017
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Default Re: Need advice, Customs bought an item from me

Quote:
Originally Posted by dicsolovag View Post
Who the hell would sell counterfeit items on a non-stealth account? Major risk!
Whether it's stealth or not, it's still a major risk...

But you'll be surprised how many lazy people just use their original accounts
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Old 12-12-2017
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Default Re: Need advice, Customs bought an item from me

Quote:
Originally Posted by SaiJin View Post
Whether it's stealth or not, it's still a major risk...

But you'll be surprised how many lazy people just use their original accounts


There is no general rule for Vero items actually. It highly depends on how aggressive the Vero member is when it comes to chasing Ebay listings. Some sellers have been selling ⊗⊗⊗⊗ stuff for years and have not been kicked off Ebay.

And no, big sellers don't have a special treatment as many tend to think. Even if the account is a platinum power seller and 10+ years old, it could be suspended upon receiving 10+ Vero notices in a short time frame.
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Old 12-12-2017
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Default Re: Need advice, Customs bought an item from me

BigBox does get treated differently. They even have set fee much lower then regular sellers.
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Old 12-12-2017
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Default Re: Need advice, Customs bought an item from me

Quote:
Originally Posted by newjerseymax View Post
BigBox does get treated differently. They even have set fee much lower then regular sellers.
I agree with this. I've trademark and DMCA'd one large vendor at least 12 times in the last month...still selling. I hit them 24 times in 2016. eBay doesn't care when it comes to their big name sellers.
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Old 12-14-2017
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Default Re: Need advice, Customs bought an item from me

Big name sellers get a free ride in many cases.

Remember the reports how the EB CSR's all had a printed sign next to their phone that said 'no touchee Jack Ma'?

Remember Geoffrey the Giraffe a few years back? People were using screen shots to document how lots of negative feedback were wiped out periodically on their account.

big sellers don't have a special treatment as many tend to think.

Okay, why don't you show us your data to prove this
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