Weird eBay error.

malakas · #1 05-30-2020

Has anybody else been getting a weird error right after entering the PIN when setting up an eBay seller account? It says something like "We cannot verify your identity. For more information please contact customer services."

malakas · #2 05-30-2020

Are you asking if I've tried multiple accounts? I made 4 accounts and it happened on all of them.

malakas · #3 05-30-2020

Quote:

Originally Posted by agent006140

did they give you a PIN NUMBER?

I said that it happens after ENTERING THE PIN, so...

malakas · #4 05-30-2020

I've tried literally everything now. I can't be the only one this has happened to.

greenlaurel · #5 05-30-2020

Have you blocked anything in your browser?

malakas · #6 05-30-2020

No, everything is identical to how it was a few days ago when I was able to make an account just fine.

slokor · #7 05-30-2020

Just opened a couple of seller accounts. Havnt seen anything of the sort.
These are US accounts though so maybe this is specific to the UK site.

mattdelunson · #8 05-30-2020

Hello there,

You're not the only one getting this issue. I'm getting it from yesterday, after I tried creating a new seller account.
I hopped on chat with eBay, was told that it's an internal issue and that I should wait.
Another rep told me that it's my phone number, and another one that it's my PayPal address.
None of these could be the issue, as I've tried creating multiple accounts.

Anyways, the important thing I should say.
I've tried creating accounts on ebay.de, ebay.es, ebay.com.
ebay.de and ebay.es had the same issue, 'We cannot verify your identity. For more information please contact customer services.' in German and Spanish of course. Interesting is that when you click 'Contact customer support' it redirects you to 500 'It's not you, it's us' error page.
ebay.com worked flawlessly for me, I've got suspended because i don't understand stealths much though.

So it most likely is an internal issue indeed, however, not sure when they'll fix it. As it's already more than 24 hours this is happening.

**TGMT²** · #9 05-30-2020

Quote:

Originally Posted by malakas

Has anybody else been getting a weird error right after entering the PIN when setting up an eBay seller account? It says something like "We cannot verify your identity. For more information please contact customer services."

A screen shot would be more helpful.

If it's not a temporary glitch, then it's most likely your phone service or IP

Darkineyye · #10 05-30-2020

same issues here with us accounts , it's wasting my time ...

#11 05-31-2020

+1 on not seeing it on the US site and I made a few this weekend. could be an internal error, seems ebay/paypal always has a new bug

mattdelunson · #12 05-31-2020

It must be some kind of temporary issue on eBay side.
I've just created account on eBay.com with same info as i did on ebay.de just with different email, just to test if it'll work out. And it did.
Hopefully they'll fix it soon, or we'll know what's causing this issue.
It's kinda stressful.

newesti · #13 05-31-2020

I have the same issue since Friday

Matce · #14 05-31-2020

Same issue here with multiple accounts.

spoke with a few reps and they basically said that the seller-account isn't created (within the system).
Usually, once you get the pin and its successful that creates the seller account.

I chatted with support, a few got the account working right away, a few didnt and I called in. 50-50 on the verification there. A couple got "approved" and re-instated, a couple were lost.

Unsure if its an internal issue or a new "feature" - I opened 15ish accounts this weekend and ALL of them got the error.

This is using "online-virtual-numbers" (which usually work fine), but a I had a few that were on the blocked list (the rep told me lol).

Would be interesting what others used? Real sims or "virtual numbers"?

ealges206 · #15 05-31-2020

This is a common problem with ebay
This has to do with the login name
If you use an ebay id to log in,Consider changing your email address to see if you can log in

That's how I solved the problem

jaykarrels · #16 06-01-2020

Had this exact error with two accounts. First they “unblocked” and it worked. Second I called in and he said it was an internal issue and that they were putting me on a user ID list and to try again in 24-48 hrs. Who knows what’s going on. And the first account got suspended indefinitely 11 min after posting first item. I had 20 buying feedback and still got suspended. Not sure why though. Had issues with the account since day 1 so couldn’t have used info that was already banned (even though it was stealth).

guenther83464 · #17 06-02-2020

Quote:

Originally Posted by ealges206

This is a common problem with ebay
This has to do with the login name
If you use an ebay id to log in,Consider changing your email address to see if you can log in

That's how I solved the problem

has anyone tried this and can confirm its working?

btw: error still appears and isnt caused by paypal for sure.
guess its just a system error and it doesnt matter how you create your
accounts or which number you use...

malakas · #18 06-02-2020

Quote:

Originally Posted by TGMT²

A screen shot would be more helpful.

If it's not a temporary glitch, then it's most likely your phone service or IP

No it wouldn't, not if you haven't actually experienced it yourself, in which case you'd know what I was actually talking about just by me mentioning the error and the point at which it occurs.

Quote:

Originally Posted by Matce

Same issue here with multiple accounts.

spoke with a few reps and they basically said that the seller-account isn't created (within the system).
Usually, once you get the pin and its successful that creates the seller account.

I chatted with support, a few got the account working right away, a few didnt and I called in. 50-50 on the verification there. A couple got "approved" and re-instated, a couple were lost.

Unsure if its an internal issue or a new "feature" - I opened 15ish accounts this weekend and ALL of them got the error.

This is using "online-virtual-numbers" (which usually work fine), but a I had a few that were on the blocked list (the rep told me lol).

Would be interesting what others used? Real sims or "virtual numbers"?

I get this using real SIM cards.

Quote:

Originally Posted by guenther83464

has anyone tried this and can confirm its working?

btw: error still appears and isnt caused by paypal for sure.
guess its just a system error and it doesnt matter how you create your
accounts or which number you use...

It couldn't possibly work; he clearly hasn't read the thread properly as he seems to be referring to some issue that prevents you from even logging in, whereas the issue we are facing of course happens while logged in.

Matce · #19 06-02-2020

Quote:

Originally Posted by guenther83464

has anyone tried this and can confirm its working?

btw: error still appears and isnt caused by paypal for sure.
guess its just a system error and it doesnt matter how you create your
accounts or which number you use...

Caused by PAYPAL !?

Matce · #20 06-02-2020

I've meanwhile spoken/chatted/messaged with multiple agents.

90% of them tie the issue to SELLER ACCOUNT CREATION. For some reason their system doesn't generate a seller account once the first item is listed.

The big question still is: Bug or feature?

ilianpinpin · #21 06-02-2020

Quote:

Originally Posted by malakas

I said that it happens after ENTERING THE PIN, so...

Happened to me but after 24 hours was resolved .So try next day

Matce · #22 06-02-2020

Quote:

Originally Posted by ilianpinpin

Happened to me but after 24 hours was resolved .So try next day

having same issue for 3 days.
messaging w them for hours now... still nothing.