Buyer states received empty box

cjw7 · #1 07-31-2020

If he opens an item not as described case and I send him another, will the case automatically close when the tracking indicates delivery? Or is that only for item not received cases?

agent006140 · #2 07-31-2020

No,INAD is not about tracking,it is about item not as described.
IF case is open on Ebay,follow the Ebay rules when you correspond with him,

Pandoras_box · #3 08-01-2020

If the buyer said they got an empty box, they probably want their money back. It is best to just refund and move along.

If you can, report the buyer to ebay and tell them to note it incase he does it to someone else.

agent006140 · #4 08-01-2020

With INAD,the seller usually ask the buyer to return the item and send him a return shipping label,once he used it,the fees would be charged to Ebay and Ebay will charge the seller account.
But in your case,if it is empty,no sense to spend money to have him return an empty box,so just refund him in full.
If you do nothing,he would escalate to get Ebay involved,and it will be one strike against you and erode your standing.
if insured,refund him and file claim ,ask him not to throw the box away.
OR
you can say i am filing claim and POSTAL crime investigator/ inspector will come to your house and ask a few questions and inspect the package,see if he will back down??

**SaiJin** · #5 08-02-2020

Quote:

Originally Posted by cjw7

If he opens an item not as described case and I send him another, will the case automatically close when the tracking indicates delivery? Or is that only for item not received cases?

No, do not send another item. Most likely you'll have to refund the buyer.

cjw7 · #6 08-02-2020

will the INAD case automatically close when the tracking indicates delivery if I were to send another? Or does that only work when an item not received case is open?

slokor · #7 08-02-2020

You already asked and were answered.
The answer again is - NO.
Delivery can be shown but the buyer is saying the item he RECEIVED was NOT as described - and THAT is the reason for the dispute.

cjw7 · #8 08-02-2020

I am not asking about the original delivery showing as delivered. The buyer wants another item, not a refund. I am asking if I send a second item, will the INAD case automatically close upon delivery of the second item or does the buyer have to close the case manually by telling ebay they are happy with the second delivery?

prodigyace · #9 08-02-2020

The buyer has to close the case, or ebay. However, everyone here is giving you wise advice. Sending a replacement in this situation will probably have you at double the loss.

cjw7 · #10 08-02-2020

That's all I was asking, thank you.

rsot · #11 08-03-2020

Quote:

Originally Posted by prodigyace

The buyer has to close the case, or ebay. However, everyone here is giving you wise advice. Sending a replacement in this situation will probably have you at double the loss.

Nice and clear - communicate with your buyer and if he/she isn't responding and trying to work it out with you, chances are strong you are being scammed and it's a loser buyer, sad to say :(

I bought something recently and it was INAD so I reached out to seller to clarify - seller didn't reply - I had to file INAD - then the seller started messaging and I worked it out with her

cjw7 · #12 08-03-2020

I'm pretty sure they are scamming me. They said the box was sealed when they got it and I remember packing this order. I was just going to send an envelope w/ a tracking number to their zipcode as 'replacement' to satisfy my requirement of sending another item. That's the reason I was asking if the case would automatically close if second tracking indicates delivery.

agent006140 · #13 08-03-2020

I think you should go back to Ebay and understand how it works,most cases are handled by robots.

cafonabob1 · #14 08-04-2020

Do not work directly with buyer on this case. It will only harm you (negative feedbacks plus defects)

Let buyer open item not as described case/item not received case and then work with the eBay case. If they do "item not received" provide tracking. If they do "item not as described" accept return and provide return label. When you receive back empty box appeal case that you received an empty box.

If box was really empty eBay will probably just screw the buyer. Then when they open a case in paypal, paypal will ask them to file a police report and once they do will instruct you refund the buyer.

You don't know what happened. Anybody can claim empty box. If this happened in real life the buyer would be eager to cooperate with authorities to find out who stole from them so they can be punished and it doesn't happen again. Scammer will say "I don't have time for this....".

wilburnet · #15 08-08-2020

Refund buyer in full, its ridiculous but Ebay 99% side with Buyer in INAD cases

cjw7 · #16 08-08-2020

cafonabob, I'm doing that.

TopJoy · #17 08-09-2020

Quote:

Originally Posted by wilburnet

Refund buyer in full, its ridiculous but Ebay 99% side with Buyer in INAD cases

So what if a buyer were to open a INAD case and returned the stuff for the seller; tracking shows delivered (Signed!) but the seller claims he never received it ?

Ooor, What if the seller said the box he received was empty ?

Who will win in these cases ??

e2free · #18 08-09-2020

yes seller can claim this and they will ask for police report then ebay will reimburse the money and buyer will get

agent006140 · #19 08-09-2020

Quote:

Originally Posted by TopJoy

So what if a buyer were to open a INAD case and returned the stuff for the seller; tracking shows delivered (Signed!) but the seller claims he never received it ?

Ooor, What if the seller said the box he received was empty ?

Who will win in these cases ??

if return tracking shows delivered,Ebay bot will refund buyer in full if seller does not do so,
if seller receives an empty box,he can get Ebay involved to look into it,like the other said,you will get to keep your money if you file a police report,Ebay will eat the loss.

TopJoy · #20 08-10-2020

Quote:

Originally Posted by agent006140

if return tracking shows delivered,Ebay bot will refund buyer in full if seller does not do so,
if seller receives an empty box,he can get Ebay involved to look into it,like the other said,you will get to keep your money if you file a police report,Ebay will eat the loss.

Can you please PM me your discord ?
I wanna talk to you

james13v · #21 08-11-2020

Quote:

Originally Posted by TopJoy

Can you please PM me your discord ?
I wanna talk to you

trust me lol you don't

TopJoy · #22 08-12-2020

Quote:

Originally Posted by james13v

trust me lol you don't

Quote:

Originally Posted by agent006140

if return tracking shows delivered,Ebay bot will refund buyer in full if seller does not do so,
if seller receives an empty box,he can get Ebay involved to look into it,like the other said,you will get to keep your money if you file a police report,Ebay will eat the loss.

Would this work the same way on PayPal only ? (so when you buy from a merchant directly via PP, this way eBay isn’t involved in the transaction !! )

Also, I was wondering how could PP / eBay verify those police reports ?
Is that even possible to verify a police report for a company ?